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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not pleased. Customer service was helpful but transferred to another nasty room.
Business response:
Please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we usually do. We promise you that we will use your evaluation to step up our game. We hope that you will give us another chance to show you our hospitality and stay with us the next time you are in our area. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Filthy! There were food stains all over the walls burn holes in the carpet no cover on the mattress, cobb webbs everywhere and the ceiling was caving in in the bathroom. Horrible we will NEVER stay there againand you should nothave them offered on your service!
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I arrived around 2am I had been at a funeral all day and been up with friends and family and I was completely exhausted only to not be able to check in
Business response:
Elizabeth, thank you for taking the time to review our hotel.We weredisheartened to read about the service problems you experienced when checking in and please accept our sincere apologies. We are taking every possible measure to make sure this does not happen again.We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Three good things: staff, bed, HVAC system. Things that could use improvement: lighting in the stairwells, better cleaning of rooms (I found hair on a hand towel and a cockroach shell on the bathroom floor), better amenities. The kitchen had an ice cube tray, a dish towel and a packet of dish washing liquid; no hair dryer in the bathroom and a single shampoo bottle; there was an iron. That wraps up all the amenities present in the room. No remote for the TV, but the check-in staffer found one. Great staff, crummy hotel.
Business response:
Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel M... read more
I booked 2 sepereate rooms both of which I needed non smoking rooms with 2 beds. Upon check in of the first room I was told they didn’t have any available rooms with 2 beds. The lady at front desk didn’t care that it was 3 am we had just drove 9 hrs and had our three kids along that where tired. She proceeded to call 4 other places and not one place had a room with 2 beds so we where stuck with one bed and our three kids slept on the floor. She said we could switch rooms later that day. Later that day I went to lobby again t... read more
Business response:
Lindsey, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the service issue you had when staying here. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.