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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid no matter how low the price Disgusting. I've seen furniture in better shape in thrift stores. I didn't want to touch anything. The coverlet was dirty. The shower had residue from previous tenants. The toilet didn't flush. I had to lift the lid and play with the float assembly to get the bowl to drain. I reported it to the front desk, and they did nothing. There was no spare roll of toilet paper in the room nor was there dish soap to do my dirty dishes. The buttons on the phone were broken off, and surfaces were dirty, ... read more
Business response:
Sharon, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every g... read more
Staff is super friendly but room was infested with roaches and the furniture was falling apart. Also found lots of trash under the beds- hotel Provided a refund and we left for another hotel.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I don’t expect much from hotels in this area however customer service goes a long way and they need to replace the afternoon clerk. He is the rudest person I’ve ever dealt with at a hotel. Just his demeanor. He doesn’t greet you when you walk in. I checked in and the ONLY thing he said was my room number. Did not accommodate or acknowledge my requests in the reservation. Even the gentlemen checking in before didn’t get a greeting and had to ask him what was wrong. That set the tone for my entire stay. There were a few things... read more
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
Verschrikkelijk. Vermijd deze accommodatie ! Verschrikkelijk! Vies.. oud. Allemaal locale die er wonen. Zelfs een drugsspuit gevonden op de kamer.
Business response:
Dear Jos, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This place was dirty and they had roaches crawling around in the bathroom. Tte had no amenities
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Usually a ok place but this last stay was disappointing
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Smoke free room smelled like smoke, bugs in the bathroom and kitchenette area. Bed was uncomfortable, half of the tv channels were fuzzy. No dishes cookware silverware in room.
Business response:
Thank you for your review of our hotel. We apologize for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free visit, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Chairs and carpet all stained badly. Stale cigarette odor very strong-willed supposed to be non smoking. They advertise breakfast, it is a "grab-n-go" in lobby. No hair dryer, no coffee pot, no cups in room.
Business response:
Thank you for reviewing your visit. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.