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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the cost and it's location. I liked that it had a kitchen. I did not like the smell (urine). I'm not sure if it was the floor or bed. The facility could use some updates.
Business response:
Thank you for sharing a feedback. We are pleased to know you were happy with our location and found us to be a fair value. However, we are sorry for the cleanliness issue you experienced in your room. Your concerns have been discussed with the housekeeping team to be more diligent with their efforts so that our future never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible. Accidentally left my bag in my room, came back a few hours and magically there was no bag found in my room which I know was in there. Horrible smell in the room. Not much help at the front desk. Had to bang on the door to get service. Just horrible.
Business response:
Thank you for reviewing our hotel. We are sorry for the service issues you faced during your stay and for the inconvenience you had. We hope we were able to retrieve your bag for you. If not, please reach out to us as we will be happy to assist you. Also, we have asked our housekeeping team to make sure your room receives a deep clean to remove the smell. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nobody is the front desk for check in so you have to wait until you call customer service then customer service cañls the hotel manager then a girl with terrible attitude opens tje door. I waited over 30 mins just to get a room.
Business response:
Ivan, we apologize for the inconvenience you had at the time of your check-in and the poor service you received from our associates. This is not the impression we like our guests to leave with. Your feedback will be used to deliver better guest experiences going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Ulysses, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room TV was broken from the stand remote not working. The door to the hotel was unsafe had opening on the side of the door. Did not feel safe had to put towels on side of door to block opening. I reported to Manager she did not seem concern. I was to going to call Hotel. Com to report safeness was not good in the room to request my refund back. Also the outside was dirty cigarette's buts and trash on the first and second floor. Not presentable for cleanliness, stayed at 2 other extended stay america in Columbia, SC this ... read more
Business response:
Penny, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
The facility was in complete disarray. The staff member that I dealt with was extremely rude and she had no clue what she was doing. I was given wrong information and was charged 3 times for a 1-night stay.
Business response:
Matthew, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
The fact that I've had issues with rooms assigned are not prepared at 6pm. It's unacceptable, unprofessional, and the lack of concern by the staff is appalling.
Business response:
Chester, thank you for taking the time to review our hotel. Please accept our apologies for the delay you had at the time of check-in and for the inconvenience it caused. Your feedback has been shared with our front desk staff, and we’re working with them on our protocols in order to avoid such situations going forward. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Never checked in and asked for a refund First room they assigned us had a broken air conditioner, missing molding around the bathroom sink and dirty, unvacuumed carpet. Went back to front desk and they gave us keys to a new room which had wonderful air conditioning but wreaked of smoke - we requested non-smoking. We left and found a nice Red Roof. This Extended Stay was nasty!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.