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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty place. Rooms smelled and the toilet was stopped up. We spent 2 mins in there and left
Business response:
Thank you for choosing us. We apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize you did not have a better experience while you were here,and we are certain your next visitwill be wonderful. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
The air conditioning doesn’t work at all we get there around 10:30 and check in then come back there to tell them the AC don’t work nobody there.
Business response:
Thank you for reviewing your stay. We are sorry for the inconvenience you had due to the air conditioner in your room. We will share your feedback with our team to ensure it is resolved. We also apologize for the service issues you had during your stay. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Our room had no air and they had no other rooms to move us to.
Business response:
Eileen, thank you for choosing us. We are sorry for the inconvenience you had due to the air conditioner in your room. We will share your feedback with our team to ensure it is resolved. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
My room had trash filled in the dresser drawers and in the nightstand. My toilet halfway flushes. Theres roaches in the bathroom. The microwave is from 1922. My carpet has never been cleaned, it is terribly stained to the point where I refuse to even let my dog lay on it. To top it off, there is SUGAR (yes, sugar) IN MY ROOM'S TELEPHONE! I would rather sleep in my car and I would have if it werent piled with suitcases. I am VERY unhappy!
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. The cleanliness of our hotel from top to bottom is our highest priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you better on your next trip. Sincerely, Hotel Management
Dirty hotel, badly managed, smokers free to smoke The hotel facility is dirty, and the front desk staff could not make a room key to work. The bathtub was old and unclean, lights in the room were broken. Smokers were smoking at their doorways; few other guests are sitting at the stairs and surfing on the internet – these were not a single event; these happened daily while we were there for the duration of three days. Wi-Fi is super SLOW; we gave up and went to Starbucks instead. They also charge extra fees for daily room cle... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I never checked in due to the element standing outside and the location
Worse place ever. This place looks nothing like the pictures. The reviews were mixed and we decided to try it out. YIKES!! The room was stinky, the door had a large gap underneath the door. Large enough for critters to come and go as they pleased. The best part is the ad said room with city view was a giant wall. The way to get into the hotel is pothole alley. Looks like ur going the into woods to get there. They had breakfast lol. Which was packed muffins and granola bars, that's it. I WOULD HIGHLY SUGGEST YOU STAY FAR FAR ... read more
Business response:
Melissa, thank you for choosing to stay with us. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room was not very clean. The lock did not lock correctly. WILL DEFINITELY NOT USE THEM AGAIN.
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you had in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.