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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was run down and filthy and smelly. Sketchy people hanging around. It felt like a homeless shelter. I canceled and got a refund. This should never be offered. I know longer trust Expedia.
Business response:
Thank you for your review. Please accept our apologies for the difficulties you encountered while you were here. Your feedback has been discussed with our housekeeping team, and we will be more diligent in our efforts going forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This stay was not good. I got up during the night to go to the restroom and upon turning on the light I was greeted by a roach, which means there were more! The room smelled so bad from whatever they put on the carpet to clean it before our stay that it was miserable to breathe. The gap between the door and outside was at least an inch. We will never stay there again nor tell anyone else to stay there. There were burned out light bulbs, stove light out, too dark in the bathroom, and did not feel safe/secure there. Overall a ... read more
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experienc... read more
Horrible two day stay Horrible room was dirty and we had no water for a whole day
Business response:
Leonard, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
All wrong Room was dirty No extra towels Ironing board look like somebody had it in a wwe match
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Fleas were everywhere and had bed bugs to/// didn’t stay.
Business response:
Dear Christina, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Ok
Business response:
Thomas, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Meh... Bed was not very comfortable. Not very sound-proof: both nights there were car horns and yelling in the parking lot outside my door. And the loudest mocking bird chirped its little lungs out at 3am both nights I was there and I had a hard time tuning it out. There was no "fan only" option on the air unit; just heat, cool, or off. So i couldnt drown out any outside noise without changing the temp in my room. There were spots on the wall and the chair in the corner like someone had spilled something sticky and it drippe... read more
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Staff at the front desk were nice. The room was not clean. Maybe invest in a pest control service. Checking in was easy and the staff was helpful. Saw a few bugs in the room which was pretty gross. Left at 5am because of the constant shouting and screaming going on. I'm really surprised that VBRO would have this as a listing.
Not recommended Smelled terrible, no amenities, and very uncomfortable. Cigarette burns on comforter. Breakfast was packaged muffins, coffee and granola bars.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.