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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend your money elsewhere The hotel was run down and dirty. Couldn't wait to check out in the morning.
Business response:
Jacob, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The staff are rude and disrespectful. Roaches crawling on walls. Just not a comfortable place to stay in. Remote barely work for the television.
Business response:
We sincerely apologize for the cleanliness issues you encountered during your stay and that our staffs were rude to you. Please know we provide thorough training for all associates, and we will redouble our efforts. Moreover, we have asked our housekeeping team to be more diligent going forward. Also, we are working to ensure procedures are being followed to prevent future infestation. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
BED BUGS ALERT! DO NOT STAY IN THIS HOTEL! I stayed in room 137. I had driven all day and arrived late at night, I had forgotten to check the bed and room for bed bugs. I went straight to bed, and when I woke up the next morning, I found that both of my legs and part of my abdomen and my back was covered with about 30-40 red itchy bumpy red spots from bed bug bites. The motel is located right next to a major interstate highway that is very noisy, and a railroad runs parallel to the highway, I can hear noise from the road and... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not a very good experience It was a ok-ish room for a one night stay, the room was not very tidy and the corridors were not very clean + the smoke alarm in my room kept on beeping every 10 mins not allowing me to sleep at all. I would not suggest you stay here again.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issues you experienced during your stay and for the inconvenience you had due to the Smoke Alarm in your room. Please be assured that we have shared your feedback with the concerned teams, and we’re working with them in order to fix the problems you mentioned immediately. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
I liked the hotel was closed to shopping and Riverbanks Zoo. It was nice and quiet even though it was right next to an interstate. This hotel was supposed to be a smoke-free property. My room smells like there were 15 people in there with cigarettes. I went to the dollar store and bought lots of air fresheners. The hotel staff did not offer me any compensation.
Business response:
Thank you for sharing the specifics of your stay with us. Although we’re are happy our location was ideal for you, we apologize for the smoke smell you experienced in your room. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Awful The service was decent. There was a crushed roach on the wall and the ceiling over the shower was dripping water and looked like it was about to fall in. If I hadnr already paid I would have stayed at the Embassy across the parking lot.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have alerted our maintenance team about the shower, and they are inspecting and fixing it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Was in a dark place, could not find the office to check in. Room smelled of smoke. Their idea of breakfast was a granola bar & did not even have coffee ready yet at 9:00. Was not at all what expected, very disappointed & will not be staying there again.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
My experience was good until it was check out time the reason why I say that because someone stole my wallet out my room.....I was getting ready to leave getting everything situated left out to check out around 9 :53 am
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further ... read more
Terrible hotel full with roaches I found roaches on the bed and they were everywhere
Business response:
Aurora, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.