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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to switch rooms because of a water leak. Room smelled horrible and half the lights didn’t work in the room.
Business response:
We are sorry for the issue you encountered in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be discussed with our maintenance and housekeeping team to ensure this never happens again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There were cockroaches infestation sooooo grossed out the hotel was super nice to give us our money back but doesn’t make the roaches crawling everywhere better
Business response:
We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Smelled of marijuana, spoiled food in full trash can that also smelled, and was infested with roaches.
The facility had a general state of disrepair and poor maintenance. My room was full of stains; smelled of cigarette smoke despite being a non-smoking room; had several holes in the walls; was missing the towel rod in the bathroom so I didn't have sufficient towels for my stay; didn't have an installed smoke detector; was missing the iron and hair dryer; and had evidence of insects. I had to go to the front desk for the remote control which was eventually found under one of the pieces of furniture. When I touched, it was cov... read more
Business response:
Thank you for choosing to stay with us on your visit to the area. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Si... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My stay at this hotel was not worth the month spent. I was not comfortable nor accommodated as advertised. I chose an extended stay to save money and due to falsely advertising the amenities, I did the opposite. My room was filthy and it stunk. There were holes and scratches all over the walls, the bathroom door had a huge hole busted right thru the center of it, which I have the pictures. The door to the hotel has been kicked in and was bent to the point where air and light where coming in, which I have pictures of. After p... read more
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Thank you again for your honest feedbac... read more
Roaches, old furniture and appliances. Needs updating.
Business response:
Dinah, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of the facilities and the cleanliness is discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Extremely dirty! No utensils or dishes in kitchen. Stove usable.
Business response:
Betty, we sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.