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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
crack spot Bed Bugs ,Bed Bugs and more bed bugs. While staying at hotel someone tried to brake in my room . I didn't tell the front desk bc looked as if they didn't care. This is a drug spot for poor people. I left early and want a full refund.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We want all of our guests to have a comfortable and stress-free stay and we regret that was not your experience. Our management team has been made aware of your concerns, and we are working to address the issues outlined in your review. Additionally, please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify... read more
Anniversary in live cops There were drugs and police all over. After talking to police and hotel we left within 15 minutes to find somewhere else to stay. I should not have to pay for that drug infested hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
No working shower or phone. No apologies
Business response:
Donna,please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Morgan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
I had stayed here years ago and never had an issue. This time I had to go through 3rooms in order to settle for the 1st room that I had. The weather stripping was missing along the bottom of the door and 1/4 of the side door with about an inch and a half gap allowing for light, bugs and rain water to come inside the room. I will NEVER STAY THERE AGAIN!!!!!!! Not to mention that they JACKED THE PRICE UP DUE TO THE CAROLINA FOOTBALL GAME. I WAS HIGHLY DISAPPOINTED AND DISCUSSED!!!!!!!
Business response:
Charles, we hate loosing our loyal guests and are extremely sorry for letting you down during this visit. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Ma... read more
Worst hotel EVER!!! Hole in bathroom door, dead bug in cabinet, plastic bag over smoke alarm, mold on fridge, broken toilet paper holder, shabby furniture, etc!!! Absolutely disgusting!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Stay with caution. The room was not dirty but improvements are needed. There was no cookware available for guests. The front desk staff customer service was not good (evening shift). I won't stay again.
Business response:
Keisha,thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving ... read more
Every room smells I arrived to find law enforcement surrounding the building with guns drawn searching for someone. Then to get to my room which. Smelt terrible. The kind woman tried to find me one that did not smell. After three attempts she was successful. Very inconvenient after traveling all day
Business response:
We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure each and every room receives a deep clean so that our future guests never experience the same. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Lipstick on a Pig First the good -- the bed and one of three pillows was comfortable. The new flooring in the bath and kitchen area was sturdy and nice Pergo type. Plenty of hot water. Fridge worked well. Relatively new paint, but already dings in the walls. The bad -- there was nothing in the room upon arrival, no towels, soap, cups. Carpet in rest of room was old, shabby and badly stained. Bath door had no screws on one hinge, bath sink faucet was difficult to get your hands under. Clock was broken, no hand towel rod in ba... read more
Business response:
Robert, thank you for your feedback. Although we’re happy to know you like your comfy bed, we apologize for the difficulties you experienced during your stay with us. Please be assured that we have discussed your feedback with the concerned departments to be more diligent with our efforts moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider giving us a secon... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.