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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn’t cleaned. That supposed to be non smoking but you smell it as soon as you walked in!! The reseption was closed when we got there!!!
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
P Our unit was filthy! Turned me off to Extended Stays
Budget Friendly Okay room for what we paid. The cleaning staff needs to be a bit micro managed because they missed a lot of spots. I didn't see any bugs in the room, but I can see how there could be. The outside of the hotel is also not kept up well. On the upside, it was a nice big room and convenient to pretty much everywhere you want to go in Columbia.
Business response:
Jett, thank you for your detailed review. We’re glad to know you liked your spacious room and that our location close to downtown and the zoo was ideal for you. However, we’re sorry for the cleanliness and maintenance issues you encountered during your stay. Please be assured that we have shared your feedback with the concerned team in order to spark improvement in the service we provide to our valued guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room smells bad a lot of smoke ,people living in there cars in parking lot
Business response:
Kerry, thanks for taking the time to review our hotel. We apologize for the smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Air conditioner didn't work We were so hot no air at all bugs want stay again
Business response:
Regina, thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Yuck! The room was extremely smelly! The bathroom somewhat dirty and the toilet seat was extremely cheap and loose. We didn’t try out the kitchen. We have stayed in plenty of extended stays but this was not so good.
Business response:
JoAnn, thank you for your loyalty towards our brand and for choosing to stay at our hotel. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Nasty hotel The hotel was stink. Toilet seat broken and the room was open as well as the fixtures in the room we old and nasty.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Jesse, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.