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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Cassiopia, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Bad beds, unclean, and weird smells. Cheap sure I was there for only one night, and to be honest I should not have expected so much out of a $55 motel room. I mean it did the job... I slept there and took a shower. So if you aren’t hard to please then this is fine. However I did need a good nights rest(important business in the am) and I wanted ac, and quiet. That’s all. It needs updating if course, and the beds were horrible. Not even enough covers or pillows. The ac barely worked, but it had a small kitchen, the guy at the... read more
Business response:
Brandi, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The b d had cigarette burns in the blankets, the carpet looked like someone had been stabbed and tried to walk to the kitchen, red stains everywhere on the carpet. The window was broken, and there is a gap so big at the bottom of the door between the floor you could prob see in the room.
Business response:
Miranda, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible Front desk was rude. Guy talking back to me while eating and talking back with mouth full of food. And didn’t even tell which side my room was. And house keeping came looking through the window while we were in the room.
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
This is a very old, rundown property. Extreme paint chipping off walls and furniture. Appeared room had only been surface cleaned . . . No toilet paper, food left in refrigerator, sticky tabletop. Toilet handle was barely attached. Brought all of this to manager's attention who was very polite and refunded our 2nd night's stay when we checked out early.
Business response:
Cathy, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Two different stories of why there were no dishes I bought food for dinner and breakfast items to cook for me and my husband. when I went down to purchase the dishes as the instructions stated, he said there were no dishes because they was dirty and gave my husband a plastic and metal spoon and butter knife. I went to ask what happened to the dishes in the morning the woman stated that they were all gone. However when I drove into the parking area there were barely cars. Will never be going here again. I waisted 50 dollars o... read more
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Horrible I didn’t like that I had to pay for towels and my room didn’t get clean and the mirror feel on my hand
DISSAPPOINTED! THE ROOMS NEED TO BE BE UP GRADED. THE BATHROOM WERE NASTY THE APPLIANCES WERE FALLING APART.THE SHOWERS WERE DIRTY.HOUSE KEEPING NEED TO TAKE TRAINING ON HOW TO CLEAN.
Business response:
Zelda, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of the facilities and the cleanliness is discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.