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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Leakage Ceiling was leaking water on me. And room storage comes around at 9:20 asking if you're checking out at 11 am. Wakes you up, so you won't be able to go back to sleep. And they make lots of noise baming on your doors. A Caucasian man comes around as I'm sleep taking pictures of the back of the TV saying their doing a survey. Very harassing and unprofessional. And my car was also stolen and I ask the front desk did they see anything and they said no.
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Very bad hotel. Not clean. I don't like at all. I will never stay at this hotel again.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
KC Kc breakfast no good , room ok!! No good experience...
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Cigarette butts all in front of hotel, loud residency, unfriendly staff, no iron in room, broken toilet seat, broken handle in shower, red spots on carpet at first I thought look like blood stains, but front desk said it was finger nail polish, I've stayed at much better Extended Stays better than this place.
Business response:
Chris, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Smelly rooms Our first clue about the hotel were several posted signs about making sure that no items were left in cars. Our car trunk was FULL because we were travelling, so we dragged everything into the room. Upon entering the room, the smell was pronounced. The tv remote was not switching channels, so the clerk came by to check. He then brought us a new remote which did not work any better, so he concluded that the tv must be at fault. I asked if he could get us a different tv, but he said ,No," that they were all bolted... read more
Business response:
Please accept our sincere apologies for the issues you encountered with your rooms and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Out in the Cold I was not able to stay at this location. I was very late with my business meetings and unable to check in early. When I arrived at this hotel the door was locked, when I called the hotel no one answered the phone. I also knocked and pounded on the door with no response. I called corporate of the hotel and they also called and could not get anyone on the phone. I was then out in the cold with no place to stay very late at night. Thinking for sure I would have to sleep in my car.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
No electricity, nobody to help The power was out in the room. Tried seeking assistance and nobody there to help.
Business response:
We sincerely apologize for the issue you had in your room and that our staff wasn’t able to help you out with the situation while you were here. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Dirty Tub was dirty and I saw roaches
Business response:
avon, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Good service, bad room. Room was unclean and bug infested. Service was very good and friendly. You get what you pay for.
Business response:
Richard, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry for the cleanliness oversights. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.