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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness is next to godliness I’m a firm believer of getting what you pay for and I must say the pricing was unbeatable , but In a nut shell just staying at the hotel was struggle for me. The biggest pet peeve for me is cleanliness and it seem Housekeeping is there just for a check because it’s definitely no cleaning going on. First let me say the refrigerator still had food MOLDED where you can tell house keeping staff don’t therally clean or inspect the room BEFORE or AFTER so call “cleaning” them.The bathrooms OMG Were... read more
Business response:
Carter, thank you for taking the time to post your review. We are extremely sorry for the issues you experienced in your room and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Please consider making us your home again so we can provide you with an exceptional experience you deserve. Sincerely, Hotel Management
CLOSE TO DOWNTOWN BASIC ROOM, OLDER HOTEL, DECENTLY KEPT. BED COMFORTABLE. HAD A HANDICAP ROOM, SHOWER VERY ACCOMMODATING. ROOM DONE IN DARK COLORS, MADE ROOM VERY DARK, CARPETING TORN IN PLACES, HARD TO LOCATE THE HOTEL. FRIENDLY STAFF' BREAKFAST - NOT TOO MUCH TO SPEAK OF....
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Have roaches in the room. Cigarette burns on the chair.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Our Housekeeping team has been alerted about your concerns so that corrective measures can be taken. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Filthy The hotel is in terrible condition. The grounds are strewn with garbage, cigarette buts, condoms and animal waste. The room floor was filthy. The bedding was soiled. The toilet was dirty. The corners of the room still had garbage laying in them. The room smelled of cigarette smoke and human waste.
Business response:
Robert, it is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
A 'very' different experience about a hostel... Upon the arrival on the first day of my stay, I selected my first room. Well,...then, my 'super' different experience started... Although the entire environment in my first room was clean, I found that a bug was dead on the ground in the kitchen area. One light bulb in my first room was out of work, and the front desk replaced it. The toilet facility was dirty, and dirt came out from the toilet-pipe. It was super disgusting! Moreover, the shower-pipe was leaking terribly so t... read more
Business response:
Thank you for staying at our hotel. We are happy to read you liked our friendly staff and convenient location. However, we apologize for the inconvenience you had and for not providing a clean and fresh environment while you were here. We have discussed your feedback with the respective teams to make sure we increase our level of hospitality going forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The hotel was not clean at all; the hotel didn’t have any plates,pots and no silverware in the rooms. Their wasn’t any wash cloths in the bathroom and their wasn’t any complimentary shampoo,soap and or lotion in the bathroom upon my stay. Has a family when I was checking out complaining about bedbugs in the room never again will I stay here
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, including pest control. We would appreciate more information to identify the room you occupied so that we may properly investigate and follow up as needed. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
SORRY HOTEL!!! TERRIBLE! WILL NEVER STAY AT ANOTHER EXTENDED STAY AMERICA AGAIN, IF THEY ARE LIKE THIS ONE!!! THE WORST PART WAS THE VISIT FROM THE ROACHES!!! ALSO PAPER THIN WASH CLOTH AND NO TOILET PAPER!!! I WISH THAT I COULD GET A REFUND!!!
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your comments with regard to cleanliness and the quality of our amenities will be shared with appropriate individuals in an effort to improve our service and facilities. Please give us a chance to and redeem ourselves on a future date. Sincerely, Hotel Management
crack den, drug deals going on all the time left after only being there one hour, could not stay in the smelly room one min longer did not get my money back dont care felt really unsafe and it was so dirty
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.