Extended Stay America - Columbia - West - Interstate-126

Business response:

William, thanks for being our guest. Although you liked our front desk service, we sincerely apologize for the housekeeping issue you encountered in you room. Please know your feedback has been shared with the concerned team to ensure a review of our processes. Kindly note, all the kitchenware and in-room amenities i.e. toiletries and other articles are available at front desk and are complementary. Please consider giving us another chance to provide you with an improved experience on a future date. Sincerely, Hotel Managem... read more

Business response:

Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, but we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

We sincerely apologize for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Che, thank you for being our guest. We apologize for not meeting your expectations and regret if any inconvenience caused. Your comments in regard to updating our property have been shared with the management and have taken a note of it. We hope to have the opportunity of having you visit again. Sincerely, Hotel Management 

Business response:

Tony, thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you again for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happeni... read more

Business response:

Rebecca, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jean, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for your candid review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future date. Sincerely, Hotel Management