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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in but left the hotel for an other one. Did not stayed looked for a different place. Bed looked like it had old linen, doors looked dirty light was not working
Business response:
We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered while here. We have shared your feedback with our housekeeping and maintenance team so that they can be more diligent with their work. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Disappointing the room wasn't clean the continental breakfast was coffee and a granola bar.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Roach motel The only saving grace for this place was the helpful lady behind the front desk. However, the rooms weren’t clean and had live roaches running around and their carcasses laying about in cupboards and on the counters. I changed my room twice due to these pests until I was given a room that seemed pest free and clean. I realized after staying in the room that evening that front door had a 1/2 in gap underneath the entire length of it. This of course led to pests coming into the room the next day. Realizing that thi... read more
Business response:
Antonio, lease accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Mana... read more
Bugs During my stay here, I came across many cockroaches & even a spider while I was laying down in bed to go to sleep. My cousin also, while she was laying down, had a cockroach in her hair.
Business response:
Diana, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Great staff but dirty room The staff was great except the room had cockroaches and the bed wasn't made properly so we could see mold on the mattress. It was cheap though so I guess you get what you pay for. Would not stay there again.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Room had no toilet paper, sheets were stained and had hair all over the pillowcases and under the sheets.. which leads me to believe they weren't washed..
Business response:
May, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
DID NOT STAY ROACHES IN ROOM
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Roach Mot Roaches in the room. Run down property. Definitely an eyesore for the Embassy Suites up slope.
Business response:
Matthew, I apologize that we failed to provide you an exceptional stay. We are sorry for the uninvited visitor you encountered in your room and the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Horrible Found roaches
Business response:
Macarena, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.