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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank God it’s over! I’m not a novice to extended stay establishments but this was by far my worst stay. They were guest hanging around smoking and drinking 1:00 AM! The room was dirty with a strong cigarette odor (although it was its a non-smoking facility) and the bathroom was disgusting and they were roaches everywhere. I know it’s a cheap rate hotel but at least keep it clean!!
Business response:
Danielle, please accept our sincere apologies that our hotel did not live up to your expectations. We also regret the unpleasant experiences you had in your room. Rest assured steps have been taken within the respective departments to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Unhappy The office was never open, there was always a signed that stated they step out and would return soon. In my week stay I was not able to catch anyone and I made several trips. This in itself left a bad taste in my mouth I would never stay there again.
Business response:
Jackie, please accept our apologies for the less than favorable experience you had with our front desk service. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Awful No staff available at check in. Waited 30 minutes for someone to show up. No answer to phone calls. Linens hadn't been changed. Hairs in sheets. No support from corporate. Totally ignored our concerns.
Business response:
Brett, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We would like to inform you that linens may be exchanged at the front desk anytime and complimentary. We are sorry if our policy did not communi... read more
Room was in poor shape...drawers were broken, smelled like smoke. Roaches in room. Not recommended.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality yo... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Will not return No amenities in the room, not even a coffee maker. $10 to get housekeeping to come more than once a week. Spiders found in the bed, between the sheets. Stray animals around the hotel. Dogs barking in adjacent rooms. I don't need to continue. We paid a much higher daily rate to find a clean hotel midway through our stay.
Business response:
Leigh, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
I felt the room was filthy especially the bedding
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Horrible service - Horrible room No one at check-in. Arrived at 11:01PM waited for 1 1/2 hours for key. Room had cigarette burns in the comforter. Smoke detector was not connected only hanging exposed wires. Second day key did not work. Waited 1/2 hour for staff to show. I am requesting a FULL REFUND this whole experience was a complete disaster.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. The housekeeping issues you experienced have been communicated to our housekeeping supervisor, and we will certainly address this with our entire cleaning staff. Additionally, your concerns regarding the smoke detector in your room have been shared with our maintenance staff. It is always our goal to make sure everything is f... read more
Bad place to stay Not a good place I will not recommend this hotel to many other people
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.