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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Too many cockroaches!!!! Room smells weird .... just wouldn't do it again
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disappointing Hotel very difficult to find. The receptionist was rude and unhelpful. TV in the room did not work. Very poor experience.
Business response:
David, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
There was a lot of issues with pest control. Space under front door had no protection so pests were free to roam in from the out side.
Business response:
I apologize for the inconvenience you encountered while being here. Sometimes it is difficult to prevent insects from coming into the rooms when the door to the outside is open. As a valued customer your remark has been taken seriously, and we have discussed the same with our pest control team. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
45 MIN CHECK IN Nobody in office to check in, just a sign saying be back in 5 min. Sat there for 1/2 hr talking on my cell phone. Called the office from outside phone with no answer. Walked around facility twice looking for the front desk person but no luck. Finally after calling 3 times she answered and was behind the partition on the office the whole time with headphones on so she couldn't hear me. Then forgot to return my cc and had to go back down. Then couldn't have have Internet access
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Nasty Dead Roaches On Floor Sheets Dirty Rude Staff Called To Tell The Worker She Hung Up Laughing Its Terrible And Very Nasty Inside Rooms Reserved One Thing Got Another
Business response:
Amanda, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our... read more
The very first room i was assigned (312) the air didnt work at all!!
Business response:
Troy, although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Unfortunately, we missed something during this process, and for that we truly regret. We trul... read more
Business response:
Catherine, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not worth the price This place was not that great. For the price we paid I felt customer service should've been much better and more professional. Our toilet leaked making the bathroom floor flood. Other than that it was just a place to lay our head but definitely not worth the amount we spent!
Business response:
Bonnie, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Terrible place.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.