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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this one Very outdated facility with rude staff and security issues. Our room had a window that did not close properly and had no toilet paper when we checked in. I informed the staff who seemed bothered with the interruption and did not even offer an apology. I will never go back.
Business response:
Dave, I was disheartened to read about the problems you encountered and please accept my sincerest apologies for what we transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing better accommodations and service. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Very disappointed. Needs to be renovated. Not clean. Everything worn down. Mirror had a thick layer of dust. The kind you have to press hard to remove it. Refrigerator doors up against the wall so very difficult to open. Had to stay there since I was fleeing hurricane Irma.
Business response:
Ahnie, please accept my personal apology for the cleanliness and maintenance issues you experienced in your room. I have shared your feedback with my housekeeping and engineering teams to take the corrective actions. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Nothing like most Extended Stay hotels The staff was friendly enough for sure; but there many many things wrong, e.g. toilet seat was completely unattached (the manager promised to fix it but nobody showed up), the non-smoking room had a remnant of smoke smell, the breakfast counter had oatmeal and coffee only (that's ok for me) but no bowls, they had to get me one. The bathroom door had a hole near the bottom that someone had clearly kicked in. I began to think they might blame me for that and the smoke and the toilet seat ... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so I truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manage... read more
.... Not the cleanest hotel I've been to.... the rooms smell like smoke .
Business response:
We sincerely apologize for the cleanliness issues you encountered during your visit. We work hard to provide a clean and comfortable environment and I am sorry if the smoke smell compromised your experience. We will follow-up on your concerns to ensure we are doing everything possible to minimize the impact to our future guests. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Terrible service I've stayed at Extended Stay before - basic, but a clean decent room. The room itself was nice, but everything service, maintenance, and upkeep was terrible. First check in, there was two irate guests in the lobby, one so loud the clerk couldn't hear me. Two, dishes are advertised with the room, my dishes were outside on the ground. Three, the inside lock on the door, was broken and missing. I had to move the recliner in front of the door over night. Four, NO TOWELS there was only a bathmat in the bathroom. ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. we hope you will consider giving us another chance to prove ourselves. Sincerely, General Manager
Horrible Experiencia MUy Mala experiencia me quede cuatro noches y a mi hija la pico un thick o garrapata en su cama,el dia anterior tambien la picaron ,y encontramos cucarachitas en el cuarto,ni mas vuelvo,si no estuviera prepagado no me quedaria
Business response:
Carlos, we sincerely apologize for the problems you encountered and regret the inconvenience caused. Our goal is to provide a clean, comfortable and stress-free stay, and we are sorry we fell short of this. We will share your concern with our entire team to ensure this does not happen again. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Waste of money The room smelled of smoke so they changed the room for us. The following room had roaches climbing the walls. The refrigerator was very nasty and rusty. Needless to say the following day we were out there. We would have left that night but the front office was closed.
Business response:
Jeremy, we sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Glad I didn't have an Extended Stay! With everything bad about the room I stayed in, I can say the staff was nice and helpful when I checked in. I got to my room and it smelled like it used to be a smoking room. It had a very damp, musty, smokey smell to it. Went to check to see if the stove top was working so I could make coffee in the morning. The heating coils on the stove top weren't even connected to anything so no go there. While checking the heating coils, I saw a cockroach scoot on by. Hoping that would be the only o... read more
Business response:
Steven, we sincerely apologize for the problems you encountered in your room. Our goal is to provide a clean, comfortable and stress-free stay, and we are sorry we fell short of this. We have share your feedback with the appropriate team for immediate review and action. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Avoid- not safe for pets or people I chose the hotel for its location- I came for the total eclipse at the Zoo, and wanted the option of walking if necessary. However, the place is really a dump, and the management is incredibly poor, and I regret staying there. On the plus side, this place is pet friendly and I saw and heard lots of dogs. On the other hand, I'm not convinced it is safe for pets or children. They are hosting a colony of feral cats- there were feral black cats all over the place. Very scenic, but possibly no... read more
Business response:
We are disheartened to read about the problems you experienced and hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.