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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience very bad,because in the three nights ,every day appear bugs in the bed,dont back never
Business response:
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Gener... read more
Scary The dirtiest place I've ever had to stay. If I hadn't pre-paid, I would have left! It was a scary place.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not clean, sketchy guests. I rarely write negative reviews, but I felt like I needed to warn everyone: when I checked into my room it had clearly not been cleaned. There were hair trimmings (like from a man's beard) all over the bathroom counter, the tub had old soap, etc. I went to the front desk and they very politely gave me a new room, which was technically clean, but not amazing. The parking lot was full of riff raff and people hanging out by there cars with their motel room doors open, it did not feel incredibly safe.
Business response:
Joseph, thank you for your review. Please accept my apology for the inconvenience you experienced during your stay. This is not the type of guest experience we strive for, so I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Juan, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Very unsanitary My room had a very bad smoke smell even though it was suppose to be a smoke free room. I had to was my sheets and pillow cases due to uncleaned sheets. When pulled the pillow cases off the pillows....the pillows looked like they have never been replaced ever. The pillow is a deep yellow in color in steas of white. I went out and bought my own pillows. This should be considered a Hotel...This is a Motel!
Business response:
Lakeisha, thank you for taking the time to comment about your visit. We're sorry that the cleanliness of your room didn't meet our usual standards and regret the inconvenience it caused. I appreciate you bringing this to my attention. I have share your concerns with my housekeeping staff, so that they can take necessary actions. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Dirty rooms Checked in at 12am, no one was at desk, after 2 calls they came and gave me a key to a room that was dirty! Never have I checked into a room that was not clean, I thought maybe someone was staying there already and asked for another room. Other room smelled horrible like garclic and onions, had grease all over the leather chair. Disgustong. At that point I was too tired to go downstairs and ask to be moved again so I went to sleep. Was not worth using my free night on this place.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize for the inconvenience you encountered while here in regard to cleanliness and other service issues you experienced. We are also sorry, if our housekeeping services were not shared with you at check-in. Although this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. I will share your concerns with the respective teams in an effort to improve our service a... read more
Sub Standard I've gotten much better service from a no frills hotel chain. I booked my room for two nights. Upon checking in I was told that room service is only once per week! Wait, what?? So...I paid $200+ and had to take my own dirty towels to the front office to swap out for clean ones...really? There wasn't even a plastic/laundry bag in the room to put the dirty towels in! The bathroom floor was dirty. I know because I cleaned it myself; and there was a dead flea and other bugs in the tub. If you're expecting breakfast,... read more
Business response:
Thank you for staying with us and for the review provided. We hope you will accept our apologies for our shortcomings while you were here. We are also sorry to know that you were unhappy with our hotel policies. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again. Sincerely, General Manager
100 deposit that's crazy. It's not worth that. 2/3 the value of the room
Terrible The TV did not work when we first arrived, the fridge was a rust bucket and rumbled all night long, the smell of whatever is used to try and clean the place was overwhelming, the bed was uncomfortable.
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,745 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.