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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is not at all how it looks on the internet. We didn’t even stay. Opened the door and asked for my money back. Absolutely disgusting!!! I better get my money back!!
Business response:
Dear Christine, Thank you for choosing our hotel. It is never our intention to disappoint a guest, and your feedback is very important to us therefore we are sorry for any inconvenience caused. We wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we normally provide. If we may be of f... read more
Informed staff that refrigerator didn’t cool/cold my 2d day there. Took 4-day to fix, bugs in room, didn’t exterminate and floor was uneven, couldn’t keep drawers closed without peppering something in front of it😩
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 803-251-7878.Sincerely,Marva CannadyAGM803-251-7878cwt2@extendedstay.com
Thats what i get for going with the cheapest option. Seemed like a drug hotel. The walls seemed paper thin and i could clearly hear someone vomiting. The room smelled like cigarettes which i cannot stand and did not want all my clothes to take on the odor. The door was barely on the frame. I didn't feel safe leaving anything in my room or car. Left and ended up getting a room at Tru. One positive was the lady at the desk was nice.
Business response:
Dear Samantha, Thank you for this review. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We do not allow illegal activities inside or outside our premises; therefore, we need to learn about your experience. Rest assured that we will thoroughly examine the matter you brought up. We hope you will give us another chance to prove tha... read more
First off, supposed to be a non smoking facility. I get checked in as soon as I open my room got smacked in the face with heavy smoke smell! Bathroom door was missing door knob and has hole from being kicked in! Lady at desk was nice enough for me to switch rooms. We checked another room was still smoky. Checked a 3rd room was okay however heard all the highway noise. Also felt unsafe there. Decided to just leave and go sleep in the car somewhere far from there. Grounds was filthy with used condoms in parking lot!
Business response:
Dear Joe, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms and understand that this did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Rooms are unfortunately very dated, also bit dirty with garbage bag outside one of the rooms and dog poop in hallway that was not cleaned up, I alerted front desk at checkout. Also, only 1 chair for small kitchen table, need at least 2
Business response:
Dear Thomas, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
When I pulled up I was scared to get out of my car. The area was dark and set in trees and they were random people standing around in the trees and on the side walk. The building was run down and nasty looking. I left did not even check in.
Business response:
Dear Mechelle, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns, and we're sorry you had to cancel with us. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.