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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t let the pictures fools you. The only nice thing I can say about this hotel is that the lady who checked us in (Marva) was super sweet. My husband and I stayed for 5 nights, came to Columbia for our jobs. At least 3 out of the 5 nights there was a stench of weed as soon as you walk outside. Sketchy characters with missing teeth smoking who knows what in the darkest spot of the hotel. Rotted ceiling on top of the shower. Roaches in the room. Room smelled like stale smoke with sticky floors and sticky carpet. Bed was hard... read more
Business response:
Lucie, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Manag... read more
The shower had mold in the corner. The shower had no hot water. The top blanket on the bed had some yellow stain on it. The TV's satellite keeping losing signal and it's wasn't the weather because it was sunny and blue skies.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Never again! I learned that you really get what you pay for! I can honestly say that the staff was very friendly and accommodating to fix mishaps and a issues beyond their individual control! Phone system down...unable to take credit card payments... It was an awful & very very frustrating experience..I was given keys rooms at check in that were already OCCUPIED! Twice...no really twice! HOW DOES THIS HAPPEN...I WOKE UP THE OCCUPANT OF THE ROOM AT 6AM & WAS CURSED OUT! ( TOTALLY AN UNSAFE SITUATION) The accommodations includ... read more
Business response:
Dear Teraga, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Stay at the Embassy instead... Roaches. No housekeeping service, police was arresting a drunk man. No dishes, people walking around hotel that was asking for drugs. Not good.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Nothing! The air conditioning didn't work propetly, holes in the wall, toilet did not work properly, and some of the towels were dirty. Was moved to a different room and mattress was filthy with crumbs.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
Rooms were not clean. My child found someone else’s trash under the bed. Some of the lights and outlets didn’t work
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.