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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upgrade the rooms, staff and environment
Business response:
Yvonne, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. Your feedback will help us deliver a better future guests' experience. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Late Business Trip We arrived late around 815 PM local time. The Hotel knew of the late arrival. I asked the associate about paying for a half day on day two. He stated it was possible, but I needed to speak to the Manager the next day. I called the Manager around 300 PM the next day for a half day 2. She refused. There needs to be a way to accommodate people who work all day, then travel 215 miles for a meeting the next day that require a late departure, after the 11 AM check out time due to a one day meeting. Instead of ha... read more
Business response:
Bennett, thank you for choosing to stay at our hotel while on business. We are sorry you were disappointed with our staff not being accommodating enough to your needs and regret the inconvenience this caused. We would review our policies and procedures to see how we can provide tailored experiences to our future guests. Please give us another chance so that we can serve you better. Sincerely, Hotel Management
Room smelled horrible and the bathroom door had a hole in it
Business response:
Thank you for reviewing your stay with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean and well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the appropriate team so that action can be taken. We appreciate your business and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.