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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting dumpster There was a roach in my bed.
Business response:
Cameron, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roach in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Fix your toilet in 227 my toilet would not flush called about it twice nothing was done. Had to plunge it everytime I used it. That alone made it not great.
Business response:
Amanda, thank you for posting a review of your visit. We apologize for the difficulties you had due to the toilet in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not a good stay. I have stayed there before and it was nice. This time was the worst place I have ever stayed. I will not book there again.
Business response:
Joseph, thank you for returning back to our hotel. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Wow really? Had to have my room switch because of the room lacking a lot of items. The second day before checkout there was arguing early in the morning and windows were broken. The hotel act like it was normal and didn’t even call the cops.
did not like, bad facility, dirty, smelly, noisy, all low quality - not as shown on web
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Couldn’t get keys slept in truck still charge for room
Business response:
Dear Allyn, we appreciate the valued feedback. We are so sorry for the poor arrival situation. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.