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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very disgusting and dirty!
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely,Hotel Management
Roaches in bathroom.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we take your concerns seriously. Rest assured, we will be addressing this issue with our housekeeping team to ensure that it does not happen again. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
My recent stay at this hotel was extremely disappointing and unpleasant. Upon arrival, I found the kitchenette in an unacceptable condition—the stove was covered in layers of grease, not just a little residue but a significant buildup, clearly showing it hadn't been cleaned in some time. The refrigerator was sticky and equally filthy, which made it unusable during my stay. The bathroom was even worse—unsanitary and in dire need of a deep cleaning. I immediately went down to the office to report the condition of the room and ... read more
Business response:
Dear Guest, We're sorry that your recent stay did not meet your expectations, and we truly appreciate you bringing these concerns to our attention. Please accept our sincerest apologies for the room's condition and sanitation. Cleanliness and comfort are top priorities for us, and we’re disappointed to learn that we fell short in your case. We’ve already shared your comments with our housekeeping team to ensure this is addressed promptly and thoroughly. We value our guests and treat them with respect. Your comfort matters de... read more
High expectations but disappointed in the end The hotel was not up to par as the hallway on the first floor smelled like urine and it didn’t help that it was hot in hotel on top of that. The rooms were obviously not having the sheets changed as well as the pillows. The room was too dark when I needed light as the bulbs were too dim along with lamps not working. We felt itchy when lying down and getting up from the beds. The plug sockets were hanging off the wall so we didn’t use the plugs just because we were afraid of being... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had during your recent stay. Your feedback is incredibly valuable to us, especially when it comes to maintaining a safe and clean environment for our guests. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. In addition, we are carefully reviewing this with our housekeeping team to ensure that our rooms consistently meet the highest standards of cleanliness. Your feedback is i... read more
The bed was uncomfortable. There was trash in the trashcan. There was roaches. I would never say here again.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
It was dirty, no extra blankets for the fold out bed, no extra towels without hassle, cockroach sitting on ac like he paid for the room. No ice, elevator sketchy just like the people staying in the hotel, when i go back to Corpus im staying somewhere else
Business response:
Dear Guest, We are truly sorry to hear about the issues you experienced during your stay. What you've described is far from the standard we aim to provide, and we deeply regret that your visit was marred by cleanliness and maintenance concerns. We will be addressing these issues with our relevant departments immediately. Additionally, we're sorry to hear about the elevator and the discomfort you felt due to the atmosphere at the hotel. Your feedback is extremely important, and we are committed to making improvements to ensur... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.