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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No water pressure in shower. Worn interior and dated.
Business response:
Dear Irene, Thank you for your valuable feedback. We sincerely apologize for the inadequate water pressure in your shower and the outdated condition of the interior. Your insights clearly highlight areas requiring improvement, and we are committed to addressing these concerns. We hope you will consider returning, as we aim to provide you with a more comfortable and enhanced experience in the future. Sincerely, Hotel Management
Many issues regarding this stay. When we booked, information stayed the room sleeps 6, with a sofa bed. There were only two beds in the room, no sofa. Key cards were constantly deactivating. No trash cans in the room. Pool area was filthy and out daughter refused to swim. Trash was over flowing (likely due to no trash cans in the room). Not enough toilet paper, also needed more towels for a room that sleeps 6. Last but certainly not least, the 4 bugs that looked like small roaches that we found and killed. Had it not been a ... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We’re very sorry to hear that your stay was affected by numerous concerns—from inaccurate room details and maintenance issues to concerns about cleanliness and amenities. This isn’t the experience we aim to provide. Your comments have been shared with our team, allowing us to take immediate steps to correct these areas. We would welcome the opportunity to improve your impression should you consider visiting again in the future. Sincerely, Hotel Management
Absolutely horrible rooms !! The first room had German Cockroaches all in the room we immediately left ,second room was not cleaned at all it had a hand towel under the fitted sheet blood on the comforter and trash all underneath the sink and the floors were filthy!! My daughter and i had no choice we had to stay but we ourselves disinfected the entire room and put our sheets we had on the bed.The only thing they offered was a different room supposedly a upgraded room but it was being so called clean and the ceiling had spot... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry that the rooms fell far short of your expectations, especially in terms of cleanliness. We appreciate your kind words about our front desk team, who tried to help, although we regret that the room change did not meet your needs. Your feedback highlights important areas for improvement, and we hope future stays will be much more comfortable and welcoming for you and your family. Sincerely, Hotel Management
Bathroom shower head is hanging off the wall. Laminate flooring is peeling off the ground in the sink area. The lamps by the bed were rusted at the bottom.
Business response:
DearGuest, Thank you for taking the time to share your feedback. We’re sorry about the condition of the bathroom and furnishings during your stay. Your comments will be shared with the maintenance team so improvements can be made. We appreciate your input and look forward to offering a more polished experience in the future. Sincerely, Hotel Management
The room was very dirty and unsanitary feeling.
Business response:
Dear Guest, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Hotel Management
Worst hotel ever, Bedding was filthy, roaches all over the place. They even had roach bait in the restroom. HORRIBLE!!! I complained to front desk, they offered another room and turned out to be the same or worse with roaches. NEVER EVER STAY HERE!!
Business response:
Dear Guest, We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. In addition, we are carefully reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. We hope to have the... read more
It was very outdated. There was a kitchen and an option to call the front desk to have utensil, plates, cup, coffee maker, etc delivered to your room. I called several times and no one ever answered. Also, the beds were hard as a rock… my husband and I woke up and our backs and necks were killing us. There was only one body bath towel even though there were 3 people listed to stay in the room. There were two other towels, but they were small. Also, there were food splashes around the stove and the shower head was coming off ... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We're sorry that your stay was uncomfortable and did not meet expectations. The lack of response from the front desk, insufficient linens, and maintenance issues you described are unacceptable and understandably impacted your experience. Please know this will be addressed with the appropriate teams to help ensure improvements moving forward. Sincerely, Hotel Management
sucio, viejo y mal olor.
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.