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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were not clean. My children found tons of trash under the beds and there was hair in the bathtub. The hallway smelled like cat pee and cigarette smoke. The manager did try to make it right and move us to a different room which was slightly better. The place needs work and the housekeepers need training.
Business response:
Dear Guest, Thank you for staying with us with your family and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of the refrigerator in your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our friendly staff, please revisit the next time you are in the area to show you our commitment to excep... read more
Misleading Amenities and Maintenance Issues I stayed here during spring break, and while there were some positives, the experience was disappointing. The listing advertised free breakfast, but it only included coffee, packaged muffins, unflavored oatmeal, and hot water—not a standard breakfast. On the second day, there weren’t even muffins left when we came down a little before 9 AM. This felt misleading. The front desk was often unattended. When we checked in, I waited about five minutes before someone yelled, “I’m coming!”... read more
Business response:
Dear Janine, We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a resolution to satisfy our gues... read more
Improvement definitely needed. I booked this hotel through a third-party site and had a bit of a frustrating experience with pre-payment. The staff called me five times to confirm my stay and process the payment. I explained multiple times that I planned to pay with a different card upon arrival, and they acknowledged this, but my credit card was still charged anyway. Check-in was smooth, which was a plus! However, as soon as we walked into the room, my family started experiencing allergies for some reason. Unfortunately, we... read more
Business response:
Dear Eduardo, Thank you for sharing your detailed feedback with us. We deeply regret the multiple challenges you faced during your stay, and we sincerely apologize for the frustration this caused. First and foremost, we apologize for the confusion regarding the pre-payment process. We understand how frustrating it can be when expectations are not clearly communicated, and we will review this adequately. Also, your feedback regarding the lack of ventilation in the restrooms and the safety concerns with the windows will be for... read more
I booked a room with two beds and a pullout couch. The couch did not pull out it was stuck. If that was the case I would have just booked the room with double beds and not the one with the couch. The air condition made a lot of noise. We stayed because it was only for one night. The staff was nice but I didn't like the hotel.
Business response:
Dear Thelma, Thank you for staying with us during your recent visit to our area and sharing your feedback. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for the issues in your room. We have shared your feedback with our team and are working to ensure that our guests have the best possible experience when they stay with us in the future. Thanks again for your feedback; it helps us improve our service and serve our guests better.Sincerely,Hotel Management
Poor customer service. I was double charged, I called and was promised go get a call back. The never did
Business response:
Good morning Really sorry for the confusion. We have already refunded the amount on that same day when you checked out. But if you have any question please do let me know. Thank you.ESA
Both nights we started there were terrible
Business response:
Dear Maggie, We sincerely apologize for any inconvenience you experienced during your stay with us. Your feedback is important to us, and we would appreciate the chance to provide you with the exceptional experience you deserve whenever you return to the city.Sincerely,Hotel Management
Our check in was great, but our room wasnt, it was dirty, the couch was stuck and we couldnt use it. We saw chips in the couch, hair, etc in the floor. Then we moved to another room, the coach was OK, the floor was too dirty, our socks end black. I think if they make an effort to clean the rooms correctly, thay have a great place to stay.
Business response:
Dear Miguel, Thank you for your feedback. We are glad that you had a positive experience with our check-in service. However, we always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us anoth... read more
Not Family Friendly The room had a broken recliner, the bathroom had blood looking stains on the floor, the shower had mold around the bottom of it. The breakfast they advertised is coffee and oatmeal (with water) and muffins, but by the time we made it down the muffins were gone and the service said they wouldn't have more until tomorrow. At 10:00 am we got a knock from housekeeping, we told her we were still there, 10 minutes later she was back, asking when we'd checkout. The place says smoke-free but reeked of weed, needl... read more
Business response:
Dear Guest,Thank you for your review. We sincerely apologize for the issues you encountered during your stay. The conditions you described regarding cleanliness and breakfast service do not meet our standards, and we understand your frustration. Please know that your feedback has been shared with the appropriate departments for immediate attention. We also apologize for any inconvenience caused by housekeeping. We aim to create a comfortable and family-friendly environment, and your experience will help us make necessary imp... read more
Our room was a total mess: the carpet was dirty, rust on lamp, dirty fingerprints on the bathroom door, no cleaning services during our four nights stay, the «breakfast included» should be identify as «coffee, muffins and oatmeal packs… only one roll of toilet paper for our entire stay, toilet seat broken, shower curtain with mold stain, dirty windows, etc, etc…
Business response:
Dear Philippe, Thank you for choosing to stay with us during your recent visit to our area. We recognize that maintaining the cleanliness and ensuring the upkeep of our accommodations are vital to providing a satisfactory experience for our guests. Therefore we sincerely apologize for the challenges you faced in your room. We are committed to undertaking the necessary improvements to ensure that all guests receive an exceptional experience during their stay. Furthermore, we greatly value your feedback regarding our breakfast... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.