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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Critters First they gave me a room that was already occupied. Then the next room I was given was full of roaches. Everywhere I turned it was roaches coming out of nowhere.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to the wrong suite assigned to you at the time of check-in. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the insects you encountered in your second room. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We hope you will give us another chance to provide you with a better experience. S... read more
Personal no calificado La persona en recepción no pudo hacer el check in, a pesar que llamó por teléfono a una compañera para que le indicara que hacer. Tuve que hospedarme en otro hotel pagando el triple de precio por dicha situación.
Business response:
Marvin, thank you for your feedback. We are sorry we were unable to accommodate you and regret you did not have a positive experience with our associates. We are reviewing this situation with the front desk team so that we can avoid this from happening again. We understand your frustration and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terribly disappointing. I booked and prepaid a room for some out of town clients who had an early meeting across the street. I spoke with the front desk and filled out a credit card authorization form to cover the room deposit and any incidental expenses, as I knew my clients did not have a credit card. I received an email confirmation my authorization was received. When my clients showed up at 10pm to check in, the clerk knew nothing about the authorization, and apparently was clueless as to how to confirm it. When my clien... read more
Business response:
Thank you for being our guest. We are sorry for the inconvenience your clients faced at the time of check-in and even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, so we are reviewing this situation with the front desk associates from our end to ensure a comfortable experience for every future guest. Moreover, we regret your clients were disappointed with our breakfast. Your comments will be shared with our Brand Leaders to assist them when de... read more
It was close the the hospital we had an appointment at but the rooms were dirty and the breakfast was a granola bar and a muffin.
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the room being unclean. Your feedback is shared with our housekeeping team for review and action. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another opportunity to welcome you back for a better experience. Si... read more
When we checked in it was late at night after being at the hospital nearby with a family member. The front desk check in clerk was friendly and helpful. We found our room, and upon opening the door visually the room looked clean and appealing. The most disappointing point of the room was that the room smelled badly of smoke, it was supposed to be a non smoking room, and there was some mold in the shower. Because of the late night check in, we did not request a new room, but the clerk when checking out was very receptive to t... read more
Business response:
Thank you for posting a review of your visit. We apologize for the smoke smell you experienced in your accommodations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. On a positive note, we're glad to know you were pleased with the service provided by our front desk associates. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.