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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unhappy with my stay based on checking out and received a daily dog charge even though I paid $100.00 deposit. The issue was the charge was not on the application I booked it on plus was never told at check in that there would an an additional charge beyond the deposit. Double check the fine print on the app which did not have the charge but was told “sorry”. One bad brand experience plus one that effects you financial drives me to a competitive hotel.
Business response:
Robert, thank you for being our guest. We are sorry our pet-fee was not explained to you at the time of arrival and regret the inconvenience it caused. Our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
The room was clean just stuff wasn't working properly are broken
Business response:
Thank you for your review of your recent stay. We are sorry for the issues you encountered in your suite. Your feedback will be shared with the maintenance team for review and action. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Rooms are not maintained,roaches at night, not a good place to stay won’t recommend
Business response:
Thank you for evaluating your stay. We apologize for the difficulties you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hote... read more
No sirve el sistema NUNCA PUDE QUEDARME EN EDTE LUGAR YA QUED EL SISTEMA CON LA COMPUTADORA NO SERVIA Y QUE PODIAN ASERME LA ENTRADA A LA 1:45AM LO CUAL NO PERMITIO MI ESTANCIA APARTE UN DEPOSITO DW 1000 EN EFECTIVO IMPOSI BLE THANK YOU ME VOY DEL LUGAR
The front desk person was extremely nice, which was the only good thing. Room was GROSS, sheets had human hair on them, bathroom was filthy, no ice on premises. We checked out and demanded a refund...
Business response:
Thank you for your review. We value your compliments and appreciate your feedback.Our team members who assisted you will be delighted with your positive comments about their service. However, the issues you described should not have occurred. We will discuss them at our futureteam meetings and will focus on ways to improve in these areas so our guests have anexceptionally pleasant experience when staying at our hotel. We look forward to your next visit and your next review. Thank you again! Sincerely, Hotel Management
We were told on top of the room fee, we had to put up a $100 deposit.we were not told about, then it will be up to 5 days before the deposit is put back on my account.
Business response:
Thank you for sharing your feedback. We are sorry for not informing you how long it would take to credit the amount of the incidental to your account. We appreciate your feedback and hope have an opportunity of hosting you again in the future. Sincerely, Hotel Management
There was hair in the tub and in the bed when I pulled down the sheets. The floors were sticky and the towels were stained and not white anymore.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues is discussed with the appropriate team s for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The bedsheets where dirty the blanket wasnt changed the guy who was cleaning snapped at me
Business response:
We are sorry for the cleanliness and the service issues you experienced during your stay. Please know we have shared your feedback with the appropriate individuals in an effort to improve our future guests' experience. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Was unable to accommodate me . They had no rooms with double beds available on the first floor. My mother is in a wheelchair and the have no elevator.
Business response:
We are sorry we were unable to accommodate you in the room of your choice. Your feedback has been shared with the concerned team to find what went wrong and to make sure this is not repeated in the future. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.