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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay here again. I requested the first floor and was given the third floor at the very end of the hall. Everything had the look and smell of an old motel. The elevator had no inspection certificate and the 1 floor button was busted and was almost unable to go down. It had a very eery feeling and the vibe was that of a crackhead hotel. When we walked in the room I was instantly disguated at how old, run down and gross the whole room felt. All of the kitchen appliances were so old i was shocked they still worked.... read more
Business response:
Dear Guest, We regret that other aspects of your stay fell short. We strive to maintain a clean and comfortable environment and apologize if your experience did not reflect that. Your comments regarding the elevator, room condition, and breakfast options are noted, and we will work on improvements. We appreciate your insights and hope to offer a better stay in the future. Sincerely, Hotel Management
Horrible Customer service cleanliness Room was a mess had roaches everywhere
Business response:
Dear Shernika, We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are our priorities, and we take pest control concerns very seriously. Our team will immediately address this matter to ensure a better environment for all guests. We also apologize if our service fell short and appreciate your input as we work to improve. We hope for the opportunity to provide you with a much better stay. Sincerely, Hotel Management
Poor
Poor
Hell Everything This place was hell. There was a Henny bottle in the parking lot, smelt like weed/ cigarettes. Broken glass in the parking lot. Roaches in the room. Shady from desk guy. Refusal to give a refund. Lol do not book this place
Business response:
Dear Powell, We regret that your experience did not meet expectations and sincerely apologize for any concerns regarding cleanliness and service. Guest comfort and safety are our priorities, and we take these issues seriously. We will be addressing your concerns with our team to ensure improvements are made. While we understand your frustration, we appreciate your input as it helps us enhance our services. We hope to provide a better experience in the future. Sincerely, Hotel Management
Bad
Fair
Fair
HORRIBLE!!! Se asigno una habitacion que no servia la calefaccion, estaba llena de cucarachas, un olor a viejo, la cocina sucia, solo se devolvio el deposito de una habitacion( se usaron dos). No tenian toallas ni papel hivienico, se tuvo que comprar en supermercado. El que la habitaciin tenia cocina y refrigeradora. Eñ.servicio de Diego Orlando Vera, genial, servicial, dispuesto a ayudar, lonunico rescatable.
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.