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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Terrible I requested a handicap accessible room because my mother is disabled ahead of time and when I arrived to check in they told me there was no handicap disabled rooms available. The room they gave us was terrible. Carpet stains everywhere, it had an awful smell in the room. I didn't like it.
Business response:
Dear diana, We deeply apologize for the inconvenience caused by the unavailability of a handicap accessible room and the cleanliness issues you experienced. This is not the standard we strive to maintain, and we will address the carpet and odor concerns immediately. We understand how important it is to accommodate special requests, and we regret that we did not meet your expectations. We appreciate your input and hope to have the opportunity to welcome you back for a better experience. Sincerely, Hotel Management
Would not recommend The sheets had yellow stains on it, and found a needle in the bathroom on top of the light Customer service was wonderful
Business response:
Dear Dotson, Thank you for your feedback. While we’re glad to hear you appreciated our customer service, we deeply regret the unacceptable conditions you encountered in your room. Cleanliness and safety are top priorities, and finding stained sheets and a needle is entirely unacceptable. We have addressed this matter with our housekeeping team to ensure such incidents do not happen again. Your input is invaluable, and we hope to welcome you back for a much-improved experience in the future. Sincerely, Hotel Management
Bad It was roaches in the room. I stayed two nights and saw at least four roaches. I asked for fresh towels my 2nd day there and was told to wash what I have they only give towels twice a week. The only lady was kind was the night lady wish I would've got her name she gave us fresh towels...oh and the elevator is a little sketchy.
Business response:
Dear Marinisha, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We do hope to have the opportunity to regain your trust and welcome you back... read more
Bad Was not told that would be kuxked out for smoking stil have not recieved refund for early cbeck out. ROOM WAS ROACH INFESTED.
Business response:
Dear Broughton, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Poor Las habitaciones huelen a humo de cigarro y los pasillos igual
Business response:
Dear Ilse, Thank you for taking the time to review your stay with us. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely, Hotel Management
Roach motel That fact that they had roaches coming out everywhere. They were allot of tiny ones. I was getting dressed after getting out of the shower and there were 2 tiny roaches crawling up onto my foot! It was just awful because then I noticed they were blending with the carpet. So if you just kept looking in one spot you could see them!
Bad
Very awful Nothing
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.