This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was cancelled and I was never notified. Nothing
Business response:
Dear Matthew, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad Everything, I didn’t like the whole place at all!! Nothing
Business response:
Dear Muñoz, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
About as pleasant as it could be considering the area. All the drug residue, Drug infested area, homeless camps bear the property.
Business response:
Dear Ralph, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Poor Too dirty Key machine did not work so hard to be let into the room which was DIRTY there were ashes on the bed and two bugs crawling across the counter. We could not stay
Business response:
Dear Kikara, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced with both the key machine and the cleanliness of your room. This is not the standard we strive for, and we understand how disappointing this must have been. Rest assured, we are addressing these issues with our team to ensure that this does not happen again. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to provide a better experience in the future. Sincer... read more
You’re better off spending the $60 for the night pain one of the druggie/homeless people outside to protect you whil I didn’t like how our bedroom door wasn’t secure and we had to request a new bedroom upon arriving. Additionally, the floor was sticky in each room and they’re screaming in the middle of the night amongst people that were extending their stay for God knows how long I like how the prostitutes kept to themselves
Business response:
Dear Jacob, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the security concerns and cleanliness of your room. Your experience is not reflective of our standards, and we are addressing these matters with our team to ensure improvements are made. We value your input as it helps us enhance our services and environment. We appreciate your understanding and hope to welcome you back for a much better experience in the future. Sincerely, Hotel Management
Disappointing Cleanliness, old facilities, pictures doesnt match the facility, no water, almost no breakfast(just coffee & hot water)
Business response:
Dear Vikram, Thank you for your feedback. We apologize for the concerns you raised regarding cleanliness, outdated facilities, and the accuracy of our photos. We take these issues seriously and are working to improve our standards. We also regret the inconvenience caused by the lack of water and limited breakfast options. Your comments are invaluable in helping us enhance the guest experience. We appreciate your understanding and hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
Bad
Bad
Very disappointed in what I received for the price I paid The doors don't open automatically and are very heavy making it extremely difficult to get in and out especially upon arrival and departure. The rooms smelled gross and were very dirty, even my sheets were dirty. I finally got moved to a room with hard floors which made it better. There is only one slow elevator and it was disgusting too. You can only use one door to enter and exit. No one picks up their dogs poop and you could smell it and there was literally poop al... read more
Business response:
Dear Tiffany, Thank you for your feedback. We are truly sorry to hear about your disappointing experience. While we're glad you found the location convenient and appreciated some of our staff, we take your concerns about cleanliness, door accessibility, and the condition of the elevator very seriously. Your comments regarding the dog waste will also be addressed to ensure a better environment for all guests. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance. Sincerely... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.