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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable and the staff was unprofessional Roach infestation. I had to sleep with the lights on to keep them at bay. I was killing 10-20 of them every morning when I would wake up. Even the parking lot had them. Location. Short commute for work
Business response:
Dear Carrie, Thank you for sharing your experience. We deeply regret your stay was uncomfortable, particularly due to the issues you encountered with pests. Your feedback about the unprofessional staff behavior is also concerning and will be addressed internally. Please be assured that we are reviewing our pest control measures and service standards to prevent this from happening again. Sincerely, Hotel Management
Poor
Not a great time Broken tv (volume wouldnt go down easily and pressing down only made it go up) and no tv remote. My husband started attempting to get " breakfast " starting at 6 and never saw anything put out, staff rudely said first come first serve but he had been trying all morning and didnt see anything at all put out, elevator sketchy about wanting to open, super slow and did not have a last serviced date anywhere. Was not told ahead of time there was a $100 deposit until checking in Beds were decent
Business response:
Dear Hummel, Thank you for your feedback. We sincerely apologize for the issues you encountered, from the broken TV and elevator concerns to the lack of breakfast and communication about the deposit. We understand how this affected your experience, and we will address these matters with our staff to ensure they are resolved. Your comfort and satisfaction are important to us, and we hope to make things right during a future stay. Sincerely, Hotel Management
The general manager was extremely rude, night auditor had trouble. No service. Many people waiting. She wanted over 300. Homeless people everywhere Easy access
Disappointing
To sum it up, it got the job done but overall would not recommend. The TV in the rooms are small, carpet in the room are dirty with stains, countertop in bathroom is stained and peeling, bottom of the tub was peeling, and refrigerator is marked up. Also during sleeping hours it’s very noisy, from doors closing from other guest. It was close to the interstate and right next to a gas station.
Business response:
Dear Sydnie, Thank you for your feedback. We're glad the location was convenient for your stay, but we sincerely apologize for the condition of the room and the noise disturbances you experienced. We are actively addressing cleanliness and maintenance issues, including the carpets, countertops, and other items you've mentioned, to ensure a better guest experience. Your input is essential to our improvement efforts. We hope you'll give us another chance to provide a better stay in the future. Sincerely, Hotel Management
Disappointing
Extremely worn out dated hotel that is dirty, and is obviously ran by owners who have given up. All the furniture is so worn out, it smells like weed and room cleaner 24/7. The carpet is worn out, and everything is so dated. There were people up and down the halls all night being loud, yelling for their pets to "get back here", and the walls are thin. The Breakfast was coffee and Oatmeal Packets..Seriously
Business response:
Dear Tim, Thank you for your feedback. We apologize that your experience did not meet expectations. We take cleanliness and comfort seriously, and we are actively working to address issues with the condition of the property. We are also investigating the noise concerns and ensuring a more peaceful environment for all guests. Regarding breakfast, we understand your concerns and will work on enhancing the offerings. We appreciate your comments and hope to welcome you back for a more positive stay. Sincerely, Hotel Management
Terrible! The smell was very pungent. The staff was rude. Nothing was to like.
Business response:
Dear Tarina, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Your concerns regarding the smell and staff behavior are being addressed as part of our ongoing efforts to improve guest satisfaction. We take this feedback seriously and are working to ensure a more comfortable and welcoming environment for all guests. We hope you will consider staying with us again, and we look forward to the opportunity to provide a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.