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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
A lot of slamming of doors at night!
Business response:
Dear HODGE, Thank you for your feedback. We apologize for the disturbances you experienced during your stay, particularly the slamming of doors at night. We understand how important a quiet environment is for a restful experience. Your comments will be shared with our team to address this issue and ensure a more peaceful atmosphere for our guests in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay next time! Sincerely, Hotel Management
Bad Everything, the smell, the HOMELESS PPL, dirty rooms and beds!! The entire building needs to be TORN DOWN AND REBUILT Nothing
Business response:
Dear Katrina, Thank you for your feedback. We are truly sorry to hear about your experience and the issues you encountered during your stay. Cleanliness and safety are of utmost importance to us, and we take your concerns seriously. Your comments will be reviewed with our management team to ensure we address these critical areas for improvement. We appreciate your input and hope to have the opportunity to provide you with a significantly better experience in the future. Sincerely, Hotel Management
I paid for four nights here and ended my trip after two. The TV didn't work. The remote control had batteries, the TV was plugged in, and nothing. The toilet backed up. When I tried to call the front desk, the phone didn't work, and I would get a busy signal continuously for the front desk. I came to the front desk to complain about the toilet (there happened to be someone else there w/ the same complaint). They sent a custodian to fix the toilet and he did, then left. And left EVERYTHING that didn't flush right there in the... read more
Business response:
Dear Jason, Thank you for your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay, from the breakfast confusion to the maintenance and cleanliness concerns. Your experience does not reflect the standards we strive for, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and value your input as it helps us improve our services. We hope to have the opportunity to welcome you back for a better stay. Sincerely, Hotel Man... read more
Bad
Disappointing
Not too empress The beds are small and roaches where inside the room
Business response:
Dear Russell, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, especially regarding the cleanliness of the room and the presence of pests. This is not the standard we aim to provide, and we understand how disappointing this must have been. Your feedback has been shared with our housekeeping team to address these concerns immediately. We appreciate your positive comments about the staff and are committed to improving our facilities. We hope you will give us another... read more
Bad
This is an extended stay not a hotel. You get what you pay for. The entire place smells so bad except for the lobby.( it's clean and smells good due to the washroom being in the front.) there's a homeless camp set up right by the fence. so many people all hours of the night and day on drugs, screaming, lots of police activity in the front Parking lot. We did not feel safe at all. We could barely sleep due to all the noise and pests. It smelled so bad . We had no choice but to stay, no refunds. Honestly the only thing we like... read more
Business response:
Dear Tobler, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.