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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Cleanliness, old facilities, pictures doesnt match the facility, no water, almost no breakfast(just coffee & hot water)
Business response:
Dear Vikram, Thank you for your feedback. We apologize for the concerns you raised regarding cleanliness, outdated facilities, and the accuracy of our photos. We take these issues seriously and are working to improve our standards. We also regret the inconvenience caused by the lack of water and limited breakfast options. Your comments are invaluable in helping us enhance the guest experience. We appreciate your understanding and hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
Bad
Bad
Very disappointed in what I received for the price I paid The doors don't open automatically and are very heavy making it extremely difficult to get in and out especially upon arrival and departure. The rooms smelled gross and were very dirty, even my sheets were dirty. I finally got moved to a room with hard floors which made it better. There is only one slow elevator and it was disgusting too. You can only use one door to enter and exit. No one picks up their dogs poop and you could smell it and there was literally poop al... read more
Business response:
Dear Tiffany, Thank you for your feedback. We are truly sorry to hear about your disappointing experience. While we're glad you found the location convenient and appreciated some of our staff, we take your concerns about cleanliness, door accessibility, and the condition of the elevator very seriously. Your comments regarding the dog waste will also be addressed to ensure a better environment for all guests. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance. Sincerely... read more
Uncomfortable and the staff was unprofessional Roach infestation. I had to sleep with the lights on to keep them at bay. I was killing 10-20 of them every morning when I would wake up. Even the parking lot had them. Location. Short commute for work
Business response:
Dear Carrie, Thank you for sharing your experience. We deeply regret your stay was uncomfortable, particularly due to the issues you encountered with pests. Your feedback about the unprofessional staff behavior is also concerning and will be addressed internally. Please be assured that we are reviewing our pest control measures and service standards to prevent this from happening again. Sincerely, Hotel Management
Poor
Not a great time Broken tv (volume wouldnt go down easily and pressing down only made it go up) and no tv remote. My husband started attempting to get " breakfast " starting at 6 and never saw anything put out, staff rudely said first come first serve but he had been trying all morning and didnt see anything at all put out, elevator sketchy about wanting to open, super slow and did not have a last serviced date anywhere. Was not told ahead of time there was a $100 deposit until checking in Beds were decent
Business response:
Dear Hummel, Thank you for your feedback. We sincerely apologize for the issues you encountered, from the broken TV and elevator concerns to the lack of breakfast and communication about the deposit. We understand how this affected your experience, and we will address these matters with our staff to ensure they are resolved. Your comfort and satisfaction are important to us, and we hope to make things right during a future stay. Sincerely, Hotel Management
The general manager was extremely rude, night auditor had trouble. No service. Many people waiting. She wanted over 300. Homeless people everywhere Easy access
Disappointing
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.