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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor
Crowded, rude staff and average room Staff is rude and nosy. Homeless people living on adjacent land allowed to come into property. They also walk the parking lot and badger you for money. Hallways crowded and not clean. People smoking in rooms with windows open. Scary place. AC in room stopped working. Fridge barely cold and freezer melted ice. $6 a load to wash clothes.
Business response:
Dear Suzette, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, from the uncomfortable interactions with staff to the concerns about the surrounding environment and amenities. This is certainly not the experience we aim to provide, and we are addressing these matters with urgency to ensure our property is welcoming and safe for all guests. Your feedback on the room’s appliances and the overall atmosphere will be used to make improvements. We truly hope you will consider giv... read more
Disappointing
Bad
Bad
Fair I didn't like the fact that when I arrived, the lady at the counter told me that there was a $100 deposit on the room, and when I returned to actually check in, there was another guy at the counter and he told me the deposit was $50. They kind of threw me for a loop. Another thing I didn't like was the mold on the ceiling in the restroom over the shower. That was really nasty. Other than that our stay was ok
Business response:
Dear Demetrius, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the deposit and the mold issue in the bathroom. This is not the level of service or cleanliness we strive to provide, and we understand how these issues impacted your stay. We will address these concerns with our team to ensure consistency and better upkeep of our facilities. We appreciate your feedback and hope you’ll consider staying with us again for a more pleasant experience. Sincerely, Hotel Management
Worse experience I’ve ever had. Drug trafficking and prosecutions I don’t like anything about the place
Business response:
Dear Vladimir, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
My stay was ok for the most part. However the attitude of Kathleen, the elderly woman at the Allan’s Greenville location A woman who was working the day of my departure, Tuesday morning, was not friendly at all. Her name I believe was Kathleen. I missed my flight and had to spend more money for another flight. She,in my estimation needs to have training in customer service and satisfaction. An ugly attitude will hurt the business there. The property area was decent. The gentleman who is the manager in Dallas was pleasant.
Business response:
Dear Darryl, Thank you for sharing your experience. We are pleased to hear that you found the accommodations satisfactory and appreciated the service from our Dallas manager. We apologize for the negative interaction with Kathleen and regret that it affected your stay. We take your feedback seriously and will address this matter to ensure that all our staff uphold the highest standards of customer service. We value your input and hope to provide you with a better experience. Sincerely, Hotel Management
Disappointing Room had fleas or something and we got bit up. The bathtub was not cleaned up
Business response:
Dear Nicole, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness and the discomfort caused by pests. This does not reflect our usual standards, and we understand how distressing this must have been. Please be assured that we are addressing these concerns with our team to prevent such occurrences in the future. We appreciate your positive comments about the staff and bed, and we hope you consider giving us another chance to provide you with a more pleasant stay. Sincerel... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.