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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To sum it up, it got the job done but overall would not recommend. The TV in the rooms are small, carpet in the room are dirty with stains, countertop in bathroom is stained and peeling, bottom of the tub was peeling, and refrigerator is marked up. Also during sleeping hours it’s very noisy, from doors closing from other guest. It was close to the interstate and right next to a gas station.
Business response:
Dear Sydnie, Thank you for your feedback. We're glad the location was convenient for your stay, but we sincerely apologize for the condition of the room and the noise disturbances you experienced. We are actively addressing cleanliness and maintenance issues, including the carpets, countertops, and other items you've mentioned, to ensure a better guest experience. Your input is essential to our improvement efforts. We hope you'll give us another chance to provide a better stay in the future. Sincerely, Hotel Management
Disappointing
Extremely worn out dated hotel that is dirty, and is obviously ran by owners who have given up. All the furniture is so worn out, it smells like weed and room cleaner 24/7. The carpet is worn out, and everything is so dated. There were people up and down the halls all night being loud, yelling for their pets to "get back here", and the walls are thin. The Breakfast was coffee and Oatmeal Packets..Seriously
Business response:
Dear Tim, Thank you for your feedback. We apologize that your experience did not meet expectations. We take cleanliness and comfort seriously, and we are actively working to address issues with the condition of the property. We are also investigating the noise concerns and ensuring a more peaceful environment for all guests. Regarding breakfast, we understand your concerns and will work on enhancing the offerings. We appreciate your comments and hope to welcome you back for a more positive stay. Sincerely, Hotel Management
Terrible! The smell was very pungent. The staff was rude. Nothing was to like.
Business response:
Dear Tarina, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Your concerns regarding the smell and staff behavior are being addressed as part of our ongoing efforts to improve guest satisfaction. We take this feedback seriously and are working to ensure a more comfortable and welcoming environment for all guests. We hope you will consider staying with us again, and we look forward to the opportunity to provide a better experience. Sincerely, Hotel Management
Bad
A lot of slamming of doors at night!
Business response:
Dear HODGE, Thank you for your feedback. We apologize for the disturbances you experienced during your stay, particularly the slamming of doors at night. We understand how important a quiet environment is for a restful experience. Your comments will be shared with our team to address this issue and ensure a more peaceful atmosphere for our guests in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay next time! Sincerely, Hotel Management
Bad Everything, the smell, the HOMELESS PPL, dirty rooms and beds!! The entire building needs to be TORN DOWN AND REBUILT Nothing
Business response:
Dear Katrina, Thank you for your feedback. We are truly sorry to hear about your experience and the issues you encountered during your stay. Cleanliness and safety are of utmost importance to us, and we take your concerns seriously. Your comments will be reviewed with our management team to ensure we address these critical areas for improvement. We appreciate your input and hope to have the opportunity to provide you with a significantly better experience in the future. Sincerely, Hotel Management
I paid for four nights here and ended my trip after two. The TV didn't work. The remote control had batteries, the TV was plugged in, and nothing. The toilet backed up. When I tried to call the front desk, the phone didn't work, and I would get a busy signal continuously for the front desk. I came to the front desk to complain about the toilet (there happened to be someone else there w/ the same complaint). They sent a custodian to fix the toilet and he did, then left. And left EVERYTHING that didn't flush right there in the... read more
Business response:
Dear Jason, Thank you for your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay, from the breakfast confusion to the maintenance and cleanliness concerns. Your experience does not reflect the standards we strive for, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and value your input as it helps us improve our services. We hope to have the opportunity to welcome you back for a better stay. Sincerely, Hotel Man... read more
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.