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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Bad
Bad
Keisha she got a real smart mouth and disrespectful in a bad attitude that make you snatch her soul They have roaches real bad There's nothing that I liked about the hotel except for the location
Business response:
Dear Clemons, Thank you for sharing your concerns. We sincerely apologize for the negative experience you had with our staff and the unacceptable cleanliness issues you encountered. The behavior and conditions you described do not align with our standards, and we are taking immediate action to address these matters. Your feedback is valuable, and we are committed to making improvements. We hope you reconsider and allow us to provide a better experience. Sincerely, Hotel Management
Poor 1. The elevator is small and slow. 2. The room did not have enough shampoo and conditioner for our family stay. 3. Hotel location is inconvenient as we always had to u-turn to get to the hotel. My room has a big fridge with a separate freezer.
Business response:
Dear Huyen-Chau, Thank you for your feedback. We're glad you appreciated the spacious fridge in your room. We apologize for the inconvenience caused by the elevator's size and speed, and we will look into this. We are also addressing the issue of room amenities to ensure they meet our guests' needs. Regarding the location, we understand it can be challenging and appreciate your patience. We hope to improve your experience on future visits. Sincerely, Hotel Management
Fair
Bad Still haven’t received refund
Business response:
Dear Shatori, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
Disappointing
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.