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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Not too empress The beds are small and roaches where inside the room
Business response:
Dear Russell, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, especially regarding the cleanliness of the room and the presence of pests. This is not the standard we aim to provide, and we understand how disappointing this must have been. Your feedback has been shared with our housekeeping team to address these concerns immediately. We appreciate your positive comments about the staff and are committed to improving our facilities. We hope you will give us another... read more
Bad
This is an extended stay not a hotel. You get what you pay for. The entire place smells so bad except for the lobby.( it's clean and smells good due to the washroom being in the front.) there's a homeless camp set up right by the fence. so many people all hours of the night and day on drugs, screaming, lots of police activity in the front Parking lot. We did not feel safe at all. We could barely sleep due to all the noise and pests. It smelled so bad . We had no choice but to stay, no refunds. Honestly the only thing we like... read more
Business response:
Dear Tobler, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Very Poor
Crowded, rude staff and average room Staff is rude and nosy. Homeless people living on adjacent land allowed to come into property. They also walk the parking lot and badger you for money. Hallways crowded and not clean. People smoking in rooms with windows open. Scary place. AC in room stopped working. Fridge barely cold and freezer melted ice. $6 a load to wash clothes.
Business response:
Dear Suzette, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, from the uncomfortable interactions with staff to the concerns about the surrounding environment and amenities. This is certainly not the experience we aim to provide, and we are addressing these matters with urgency to ensure our property is welcoming and safe for all guests. Your feedback on the room’s appliances and the overall atmosphere will be used to make improvements. We truly hope you will consider giv... read more
Disappointing
Bad
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.