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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair I didn't like the fact that when I arrived, the lady at the counter told me that there was a $100 deposit on the room, and when I returned to actually check in, there was another guy at the counter and he told me the deposit was $50. They kind of threw me for a loop. Another thing I didn't like was the mold on the ceiling in the restroom over the shower. That was really nasty. Other than that our stay was ok
Business response:
Dear Demetrius, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the deposit and the mold issue in the bathroom. This is not the level of service or cleanliness we strive to provide, and we understand how these issues impacted your stay. We will address these concerns with our team to ensure consistency and better upkeep of our facilities. We appreciate your feedback and hope you’ll consider staying with us again for a more pleasant experience. Sincerely, Hotel Management
Worse experience I’ve ever had. Drug trafficking and prosecutions I don’t like anything about the place
Business response:
Dear Vladimir, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
My stay was ok for the most part. However the attitude of Kathleen, the elderly woman at the Allan’s Greenville location A woman who was working the day of my departure, Tuesday morning, was not friendly at all. Her name I believe was Kathleen. I missed my flight and had to spend more money for another flight. She,in my estimation needs to have training in customer service and satisfaction. An ugly attitude will hurt the business there. The property area was decent. The gentleman who is the manager in Dallas was pleasant.
Business response:
Dear Darryl, Thank you for sharing your experience. We are pleased to hear that you found the accommodations satisfactory and appreciated the service from our Dallas manager. We apologize for the negative interaction with Kathleen and regret that it affected your stay. We take your feedback seriously and will address this matter to ensure that all our staff uphold the highest standards of customer service. We value your input and hope to provide you with a better experience. Sincerely, Hotel Management
Disappointing Room had fleas or something and we got bit up. The bathtub was not cleaned up
Business response:
Dear Nicole, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness and the discomfort caused by pests. This does not reflect our usual standards, and we understand how distressing this must have been. Please be assured that we are addressing these concerns with our team to prevent such occurrences in the future. We appreciate your positive comments about the staff and bed, and we hope you consider giving us another chance to provide you with a more pleasant stay. Sincerel... read more
Poor
Bad
Bad
Keisha she got a real smart mouth and disrespectful in a bad attitude that make you snatch her soul They have roaches real bad There's nothing that I liked about the hotel except for the location
Business response:
Dear Clemons, Thank you for sharing your concerns. We sincerely apologize for the negative experience you had with our staff and the unacceptable cleanliness issues you encountered. The behavior and conditions you described do not align with our standards, and we are taking immediate action to address these matters. Your feedback is valuable, and we are committed to making improvements. We hope you reconsider and allow us to provide a better experience. Sincerely, Hotel Management
Poor 1. The elevator is small and slow. 2. The room did not have enough shampoo and conditioner for our family stay. 3. Hotel location is inconvenient as we always had to u-turn to get to the hotel. My room has a big fridge with a separate freezer.
Business response:
Dear Huyen-Chau, Thank you for your feedback. We're glad you appreciated the spacious fridge in your room. We apologize for the inconvenience caused by the elevator's size and speed, and we will look into this. We are also addressing the issue of room amenities to ensure they meet our guests' needs. Regarding the location, we understand it can be challenging and appreciate your patience. We hope to improve your experience on future visits. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.