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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash
Business response:
Dear Mack, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are currently addressing the concerns you’ve raised to improve our services. Your satisfaction is important to us, and we hope you will consider staying at Extended Stay America again so we can provide a better experience. Sincerely, Hotel Management
Bad Too expensive fir what i met. No breakfast, no microwave in the room. Nothing
Business response:
Dear Olawale, We sincerely apologize for the disappointment you experienced during your stay. We regret that the facilities did not meet your expectations, and we understand your concerns about the cost and amenities. Please know that your feedback is important to us and will be used to make necessary improvements. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Fair I like it because you can cook Do you need a lot of renovation? There is a little bug.
Business response:
Dear Esosa, Thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay and found our facilities and staff satisfactory. We have noted your comment about the need for renovation and the bug issue. We continuously strive to improve and will address these concerns promptly. We're glad you appreciated the cooking amenities and hope to welcome you back soon. Sincerely, Hotel Management
Never again It was a new person up at the check in by her self so she didn't know how to do the check one or key cards she had to call other employees over the phone trying to get it down.. it took her 45 mins just for her to do my check in. The room smell a little Nothing
Business response:
Dear Datonia, Thank you for your feedback. We apologize for the inconvenience you experienced during check-in and the unpleasant smell in your room. We are addressing the training needs of our staff to ensure smoother and quicker check-ins in the future. Additionally, we will investigate the odor issue to improve the quality of our room. We appreciate your comments as they help us improve our services. We hope you reconsider and give us another chance to provide a better experience. Sincerely, Hotel Management
Great stay. Ms Kim is a horrible staff member. Maybe she was having a bad day. The person working at the desk. Ms. Kim put me on the do not rent list for no reason what so ever. Was great I have stayed before.
Business response:
Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly. Sincerely, Hotel Management
Shut it down
Business response:
Dear Michelle, Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with cleanliness and comfort. Your comments are important to us, and we’ll address these concerns to enhance our services. We apologize for not meeting your expectations and appreciate your input. We hope you might consider staying with us again in the future to see the improvements we’re making. Sincerely, Hotel Management
It was quiet inside, lot of people outside roaming, and it smelled horrible in halls It had a horrible smell and the elevator and hallways smelled bad. Room was quiet
Business response:
Dear Rishauna, Thank you for choosing our hotel and for your online review. We appreciate you acknowledging the quietness of the room. However, we sincerely apologize for the inconvenience caused during your stay. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight ... read more
Bad
Rude staff, but great location Staff was very unprofessional, and lied to my wife. I could not charge my phone to unlock my card to pay for the room. I left to charge my phone. I received a irate call from my wife screaming at the top of her lungs, because the front desk person lied to her about me leaving her stuff there. Location was great
Business response:
Dear Johnson, Thank you for your feedback. We are glad you found our location convenient. However, we deeply regret the unprofessional behavior you experienced from our staff. This is not acceptable, and we apologize for the distress it caused you and your wife. We are addressing this incident with our team to ensure such situations do not occur in the future. Your comfort and satisfaction are very important to us, and we hope you will consider giving us another chance to provide you with a more positive experience. Sincerel... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.