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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible will never go back The room was horrible it was roaches on the counter and the toilet had pee and toilet paper in it Nothing
Business response:
Dear Patsy, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of roaches and the state of the bathroom do not reflect our standards. We are immediately addressing these issues with our housekeeping and pest control teams to ensure this does not happen again. Your feedback is crucial in helping us improve, and we regret that your experience was so disappointing. We hope you will consider giving us another opportunity to provide you with a clean and comfortable stay in the fu... read more
Bad Mala atención a la llegada de alojamiento.. In modales para atender y respetos menos. No me gustó nada por que no me dejaron la reservacion.
Business response:
Dear Onel2023, We apologize for the poor service you experienced upon your arrival and any inconvenience caused by being unable to book. This does not reflect our commitment to providing respectful and courteous service to all our guests. We are addressing this matter with our front desk team to ensure such issues are resolved and prevented in the future. Your feedback is invaluable in helping us improve our guest experience. We hope you will consider giving us another chance to provide the quality service and accommodation ... read more
Bad
I hated staying at this place. Infested with Bed bugs, roaches and spiders. Baby spiders!!! I liked leaving more than anything.
Business response:
Dear Man, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very Poor I arrived at the hotel to be told I could not get a room because they were overbooked, even though I had a confirmed booking
Business response:
Dear Rutashobya, We sincerely apologize for the inconvenience you faced upon arrival. Overbooking is never our intention, and we understand how frustrating it must have been, especially with a confirmed booking. Your experience does not reflect our usual standards, and we are taking steps to ensure this situation does not occur again. We hope to have the opportunity to provide you with a seamless stay in the future. Sincerely, Hotel Management
Poor There was no breakfast and the internet was faulty and their was no mention of a deposit The room was comfortable
Business response:
DearViktor, Thank you for your feedback. We are pleased to hear that you found the room comfortable. We apologize for the inconvenience caused by the lack of breakfast, faulty internet, and the unexpected deposit. Your comments are important to us, and we will address these issues to improve our guests' experience. We appreciate your understanding and hope to serve you better in the future. Sincerely, Hotel Management
Bad
Very Poor
The place was terrible and staff was not friendly never even apologized which tells me they knew the place is roach infe The property was cockroach infested. There was roaches crawling in the hallway walls. There was roaches on the bedroom and restroom. There was a strong smell that was giving me a headache and making me nauseous. I believe they had just fumigated for roaches and that was the smell I was smelling. The property was close to downtown.
Business response:
Dear Salvador, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.