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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shut it down
Business response:
Dear Michelle, Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with cleanliness and comfort. Your comments are important to us, and we’ll address these concerns to enhance our services. We apologize for not meeting your expectations and appreciate your input. We hope you might consider staying with us again in the future to see the improvements we’re making. Sincerely, Hotel Management
It was quiet inside, lot of people outside roaming, and it smelled horrible in halls It had a horrible smell and the elevator and hallways smelled bad. Room was quiet
Business response:
Dear Rishauna, Thank you for choosing our hotel and for your online review. We appreciate you acknowledging the quietness of the room. However, we sincerely apologize for the inconvenience caused during your stay. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight ... read more
Bad
Rude staff, but great location Staff was very unprofessional, and lied to my wife. I could not charge my phone to unlock my card to pay for the room. I left to charge my phone. I received a irate call from my wife screaming at the top of her lungs, because the front desk person lied to her about me leaving her stuff there. Location was great
Business response:
Dear Johnson, Thank you for your feedback. We are glad you found our location convenient. However, we deeply regret the unprofessional behavior you experienced from our staff. This is not acceptable, and we apologize for the distress it caused you and your wife. We are addressing this incident with our team to ensure such situations do not occur in the future. Your comfort and satisfaction are very important to us, and we hope you will consider giving us another chance to provide you with a more positive experience. Sincerel... read more
Horrible will never go back The room was horrible it was roaches on the counter and the toilet had pee and toilet paper in it Nothing
Business response:
Dear Patsy, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of roaches and the state of the bathroom do not reflect our standards. We are immediately addressing these issues with our housekeeping and pest control teams to ensure this does not happen again. Your feedback is crucial in helping us improve, and we regret that your experience was so disappointing. We hope you will consider giving us another opportunity to provide you with a clean and comfortable stay in the fu... read more
Bad Mala atención a la llegada de alojamiento.. In modales para atender y respetos menos. No me gustó nada por que no me dejaron la reservacion.
Business response:
Dear Onel2023, We apologize for the poor service you experienced upon your arrival and any inconvenience caused by being unable to book. This does not reflect our commitment to providing respectful and courteous service to all our guests. We are addressing this matter with our front desk team to ensure such issues are resolved and prevented in the future. Your feedback is invaluable in helping us improve our guest experience. We hope you will consider giving us another chance to provide the quality service and accommodation ... read more
Bad
I hated staying at this place. Infested with Bed bugs, roaches and spiders. Baby spiders!!! I liked leaving more than anything.
Business response:
Dear Man, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very Poor I arrived at the hotel to be told I could not get a room because they were overbooked, even though I had a confirmed booking
Business response:
Dear Rutashobya, We sincerely apologize for the inconvenience you faced upon arrival. Overbooking is never our intention, and we understand how frustrating it must have been, especially with a confirmed booking. Your experience does not reflect our usual standards, and we are taking steps to ensure this situation does not occur again. We hope to have the opportunity to provide you with a seamless stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.