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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Just OK The breakfast was not good. Went for coffee at 7am and no cream or sugar. Settled for a granola bar (it was that or a packaged muffin). Doors were slamming all night. People were hanging out in the parking lot all night. If I had been with my girl friend or kids I probably would have checked. I did not really like anything. Thankfully it was only for 1 night. The staff was polite but is was just a very cold place.
Business response:
Dear Wayne, Thank you for your feedback. We regret to hear that your stay did not meet your expectations. While we are glad our staff was polite, we apologize for the issues you encountered, including the unsatisfactory breakfast, noise disturbances, and the unsettling activity in the parking lot. Your concerns are important to us, and we will address these matters to improve our guests' experiences. We hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel Management
Bad
Bad
Bad
Disappointing Publicité avec petit déjeuner compris et realmente il y a de cafe dans un comptoir, des muffins et de barres de cereals. Voisins tres bruyants avec des chiens qui pleurent le soir et dans la chambre avait des cafards. Le personnel etait agreable.
Business response:
Dear Maria, Thank you for your feedback. We are glad to hear that you found our staff pleasant. However, we sincerely apologize for the inconvenience you encountered during your stay. The noise from neighboring rooms and the presence of pests are unacceptable, and we are taking immediate steps to address these issues. We also regret that the breakfast did not meet your expectations. Your comments will help us improve our services. We hope you will consider giving us another chance to provide you with a better experience in t... read more
Bad I left the property due to not even being able to check in. I came in, waited, and went back to my car due to the line. This was Sunday. Once I came back in, the attendant was gone. I decided to go to another hotel. I was charged $70.56 on my card, on today, Tuesday. I didn't even check into this property and was still charged. I've called and the only resolve was having, "an upper manager contact me in 48 hours" Nasty!
Business response:
Dear Paige, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad Double charge by Booking.com and by the hotel. I have been waiting for a refund for weeks.
Business response:
Dear Reinhard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disappointing I didn't like the location of the room!. I didn't like that the only way in was through the lobby. I especially didn't care for the nonchalant dismal attitude from the manager. Didn't get to try any of the breakfast. I appreciated the freshness of the lobby. The location was pretty ok.
Business response:
Dear AmorBody, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.