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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor There was no breakfast and the internet was faulty and their was no mention of a deposit The room was comfortable
Business response:
DearViktor, Thank you for your feedback. We are pleased to hear that you found the room comfortable. We apologize for the inconvenience caused by the lack of breakfast, faulty internet, and the unexpected deposit. Your comments are important to us, and we will address these issues to improve our guests' experience. We appreciate your understanding and hope to serve you better in the future. Sincerely, Hotel Management
Bad
Very Poor
The place was terrible and staff was not friendly never even apologized which tells me they knew the place is roach infe The property was cockroach infested. There was roaches crawling in the hallway walls. There was roaches on the bedroom and restroom. There was a strong smell that was giving me a headache and making me nauseous. I believe they had just fumigated for roaches and that was the smell I was smelling. The property was close to downtown.
Business response:
Dear Salvador, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
I wish I knew then, what I know now Well it was very disappointing when I saw ROACHES in my room..First off I'm a woman and I'm scared of all bugs especially ROACHES! I LITERALLY WENT TO Dollar General and bought Raid so that I was comfortable in my room. Also my bed was crap It literally felt like I was sleeping on boards...I should have known something was up because I booked 6 days for such a cheap price. also I took the stairs literally every day, the elevator either didn't work or it felt like you were going to get trap... read more
Business response:
Dear Wright, We apologize for the disappointing experience you had during your stay. Your feedback about the presence of insects and the condition of your bed is concerning, and we regret any discomfort this caused. We are sharing these issues with our maintenance and housekeeping teams immediately to ensure that all rooms meet our high standards of cleanliness and comfort. Regarding the elevator, we are actively working to resolve the issues with the buttons and improve its reliability. Your comments are invaluable as we st... read more
I will not be using this reservation ap again. This is the second time we used it, both times were b Everything! And they charged me an extra $50 for a 'deposit' and it has yet to be refunded. There was no breakfast!
Business response:
Dear John, We apologize for the inconvenience you experienced during your stay. We regret that breakfast was not provided, and we understand your frustration. The deposit is a standard policy that is refundable after the checkout, and it should be refunded within 7 to 10 days. We apologize for any delay and appreciate your patience. We value your feedback and are committed to improving our services to better meet our guests' expectations in the future. Thank you for bringing these issues to our attention. Sincerely, Hotel Ma... read more
Disappointed with management and the lack of cleanliness The shift supervisor was rude and extremely unprofessional when addressing us before checking and listening to the mistake she made concerning our reservation and check out date and didn’t explain her mistake another staff explained it later in the evening when ask Location was cool except construction along it difficult to get there
Business response:
Dear Crystal, We sincerely apologize for the issues you encountered during your stay, particularly the lack of cleanliness and the unprofessional behavior of our shift supervisor. We understand that construction made accessing our location difficult, and the confusion regarding your reservation and check-out date added to your frustration. This is not the experience we aim to provide. Please rest assured we are addressing these concerns with our team to improve our services. We appreciate your feedback and hope you will cons... read more
Pretty bad The carpet was gross, and it was infested with cockroach's. It advertised free breakfast but it didn't actually any free breakfast. The lady that worked there was very nice.
Business response:
Dear Brocke, We apologize for the disappointing experience you had during your stay. While we appreciate your kind words about our staff, we regret that the cleanliness issues and the presence of pests impacted your stay negatively. Please know that we take your feedback seriously and address these concerns with our housekeeping and pest control teams to ensure immediate action is taken. Regarding breakfast, we apologize for any confusion caused and will review our communication to ensure accuracy. Your feedback is invaluabl... read more
Catastrophique Malgré une réservation en bonne et due forme, le personnel de l'accueil nous annonce qu'il n'y a plus de chambre disponible, en prétextant le principe du "1er arrivé, 1er servi"! Après un coup de gueule et une bonne dose de stress, il finit par nous donner une chambre...sale, avec des schewing-gum collés au plafond. A éviter!!!
Business response:
Dear Fortin, We sincerely apologize for the distressing experience you encountered during your stay. It is unacceptable that despite having a reservation, you faced room availability and cleanliness issues. We understand the frustration and inconvenience this caused. Please rest assured that we are addressing these issues with our reception and housekeeping teams to prevent such occurrences in the future. Your feedback is invaluable as we strive to improve our services and ensure a pleasant stay for all our guests. We would ... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.