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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Publicité avec petit déjeuner compris et realmente il y a de cafe dans un comptoir, des muffins et de barres de cereals. Voisins tres bruyants avec des chiens qui pleurent le soir et dans la chambre avait des cafards. Le personnel etait agreable.
Business response:
Dear Maria, Thank you for your feedback. We are glad to hear that you found our staff pleasant. However, we sincerely apologize for the inconvenience you encountered during your stay. The noise from neighboring rooms and the presence of pests are unacceptable, and we are taking immediate steps to address these issues. We also regret that the breakfast did not meet your expectations. Your comments will help us improve our services. We hope you will consider giving us another chance to provide you with a better experience in t... read more
Bad I left the property due to not even being able to check in. I came in, waited, and went back to my car due to the line. This was Sunday. Once I came back in, the attendant was gone. I decided to go to another hotel. I was charged $70.56 on my card, on today, Tuesday. I didn't even check into this property and was still charged. I've called and the only resolve was having, "an upper manager contact me in 48 hours" Nasty!
Business response:
Dear Paige, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad Double charge by Booking.com and by the hotel. I have been waiting for a refund for weeks.
Business response:
Dear Reinhard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disappointing I didn't like the location of the room!. I didn't like that the only way in was through the lobby. I especially didn't care for the nonchalant dismal attitude from the manager. Didn't get to try any of the breakfast. I appreciated the freshness of the lobby. The location was pretty ok.
Business response:
Dear AmorBody, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Disappointing
Ok but not what was expected Had to change room due to problem with door securely locking in original room. Room we moved to had no recliner for my spouse to sleep in due to having to sleep sitting up. He had to sleep I. A regular chair. There was no toilet paper in the bathroom in the room we were moved to. On the 2nd nighthawk of our stay, room card had to be deauthorized to unlock our door We did not have breakfast there by choice
Business response:
Dear Norma, We deeply regret the inconvenience you encountered during your stay. It's disheartening to read about the challenges you faced with the room's door and amenities. Please accept our sincere apologies for the discomfort caused. Your feedback will be addressed appropriately with our team to prevent any recurrence. We appreciate your patience and understanding in this matter. Should you decide to stay with us again, we are committed to providing you with a seamless and comfortable experience reflective of our standar... read more
Not worth my money, but I’m so glad I didn’t pay a lot. The room smelled like smoke . The first room was still dirty and they had to move me into a single night room and then move me into a other on that smelled like smoke. Trash breakfast. No accommodations for not having my room ready. I loved the people. I loved the location. I loved the price.
Business response:
Dear Aaron, Thank you for taking the time to tell us about your stay. It's heartening to hear that you found our staff and location favorable. However, we apologize for the inconvenience you experienced with the room's cleanliness and breakfast options. Your comments have been noted, and we will address them to ensure a better experience for our guests. We are committed to excellence, and we hope you will give us a chance to better serve you in the future. Sincerely, Hotel Management
Worst and most unfair accomodation I ever experienced! Pervasive stench in the room and cockroaches everywhere. Also they charged 50$ additional fee right at arrival above the indicated price. The "breakfast included" meant there only some "coffee to go" at reception and no food at all - but only if you woke up early enough to catch it - let say at least before 7:30 AM. The room was really noisy due window facing to close gas station and highway.
Business response:
Dear Szilard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure thisis adequately addressed. Sincerely, Hotel Management
Bad Muddy bathtub... no bath No room phone Windows no screens broken breaks hand when u lift as ir shuts like a trap door casket Fridge in standing water Lights in lamps bulbs out No chair at desk Bed smells Bath water ran all night Not clean Couldnt pass healthcode if they tried Nothing i complained to booking property disnt care
Business response:
Dear kevin, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.