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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Anyone thinking to book this place - please don’t do. Your deposit might be taken! Crazy place It is unsafe, dirty, full of cockroaches It is a terrible place - don’t recommend
Business response:
Dear Mesfin, Thank you for bringing this to our attention. We take guest feedback seriously and apologize for any negative experience. We have strict policies against unauthorized charges and are investigating this matter urgently. As for cleanliness and safety, we uphold high standards and will address any issues promptly. We aim to ensure all guests have a comfortable stay and regret any inconvenience caused. Your insights are valuable to us, and we hope to welcome you back for an improved experience that meets your expect... read more
Very Poor Roaches on the bed had to check out before my last night paid Roaches were everywhere in the room
Business response:
Dear Adeola, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we are taking immediate steps to address the issue with pest control and ensure the cleanliness and comfort of our rooms. Your feedback is invaluable, and we are committed to improving our services to prevent such incidents in the future. Sincerely, Hotel Management
Bad Roach everywhere
Business response:
Dear David Y, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the presence of roaches during your stay. We take cleanliness and pest control seriously, and we are actively addressing this issue with our team to ensure it is resolved promptly. We appreciate your understanding and hope to welcome you back soon. Sincerely, Hotel Management
Will not return. They had no breakfast. They gave mini-muffins and oatmeal packets. They made Coffee one pot at a time so we were always waiting. There was no breakfast area. Room was not ready when we got there. Room and building were clean but very dated. Staff was nice. Room was not ready when we got there, but because we verified the room with the manager in the morning, she was able to get us one.
Business response:
Dear JPZRN1, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay, including the delay in room readiness and the limited breakfast offerings. Guest satisfaction is important to us, and we are actively working on improvements to enhance our services and amenities. Your comments are valuable, and we appreciate your understanding. We hope to welcome you back for a better stay. Sincerely, Hotel Management
It was not the worst but the facilities could use some improvement. Find a bathroom door that fits! Bathroom door was wrong size for the frame and would not close at all! It would nice to have more than one office chair. Nice to have a fridge and freezer and microwave. Bed was comfortable. Floors were nicely done.
Business response:
Dear PATRICK, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the bathroom door and the lack of additional office chairs. Guest comfort is important to us, and we are actively addressing these issues to ensure improvements are made. We appreciate your kind words about our amenities and comfortable beds. Your comments are invaluable, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Fair There was no one at the desk when we came and we waited quite awhile. Our room had no chair; they eventually brought one. We didn't have enough towels/washcloths for the number of people in our group; but we're told that towels were only given out on Mondays/Fridays. The doors slammed loudly early and late. We asked for kitchen supplies; but they were completely out of coffee makers, etc. The facility was full; but they should have added staff. They couldn't keep up with breakfast. It was clean and adequate, for the mos... read more
Business response:
Dear Kathy, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the delays at check-in, the lack of a chair in your room initially, and the shortage of towels and kitchen supplies. We understand the importance of prompt and efficient service and will address these issues with our team to ensure they are resolved. Additionally, we apologize for the noise disturbance caused by slamming doors and the challenges with breakfast service.... read more
Never again. The cleanliness was horrible. Check in time was 3 o’clock our room wasn’t ready until 6pm even though they send me a text message saying it will be ready by 1:30pm. The room had cockroaches in the bathroom. Hair in the bathtub, on top of the bathtub and on the sink. The room smelled horrible. The value.
Business response:
Dear Willie, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues and delayed check-in you experienced. This falls far below our standards, and we're addressing these matters immediately to ensure they're not repeated. Your feedback is invaluable, and we appreciate your patience. Please accept our apologies for the inconvenience, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management
Disappointing The room had a strong dog smell in some parts. There are no kitchen tools you need to look for in the lobby. Good quality -price relationship
Business response:
Dear Yedrald, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to offer good quality for the price. We apologize for any inconvenience caused by the dog odor in certain areas of the room. Additionally, we appreciate your suggestion regarding kitchen tools and will consider it for future improvements. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Just ok They don’t list that they charge for pets There was no breakfast
Business response:
Dear Kimberly, Thank you for staying with us and reviewing your experience. We value your feedback, and we are grateful for your detailed comments. We regret any disappointment you experienced due to our breakfast options. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our pet fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.