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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor
Regular Olía raro el hotel y también la habitación , la ducha no servía no pudimos bañarnos Tenía buena ubicación pero era lo único bueno que tenía
Business response:
Dear Severus, We sincerely apologize for your disappointing experience during your recent stay. Ensuring a pleasant and comfortable environment for our guests is of utmost importance to us, and we regret any inconvenience caused by the unpleasant odor and malfunctioning shower in your room. Your feedback is valuable, and we will address these issues promptly to prevent recurrence. Please accept our sincere apologies for falling short of your expectations. Should you reconsider staying with us in the future, we are committed ... read more
Poor The place looked like it is bad area. It smelled like cigarettes in whole building. The hotel wasn't too expensive. Not too far from airport.
Business response:
Dear Alexandra, We're sorry to learn that your stay fell short of expectations. Please accept our sincerest apologies for the pervasive smell you encountered during your time at our hotel. This is not the experience we want our guests to have, and we appreciate you bringing your observations to our attention. We'll address your concerns with our team to ensure a more pleasant environment for future guests. Your feedback is essential, and we will strive to prevent such matters from impacting future guests. We hope you'll cons... read more
Bad
Bad . If you're black urban person they will never give you room on the 1st floor.. Off and on I've been staying there since 2016... It's a buddy, buddy system instead of a staff.. I seen them turn the blind eye to certain things... It get confusing on who's the manager because regular staff members make staff decisions... If You want to know the real Truth of how bad it is.. email@Iamcody999@gmail.com The area is convenient,The prices are are good most days...My stays there is because it felt like home because I'm from that... read more
Business response:
Dear Jackson, Thank you for sharing your recent experience with us. While we appreciate you mentioning the positive aspects of your stay, we are sorry that your stay did not meet all of your expectations. Please know that we embrace diversity and inclusion by treating everyone with dignity and respect. Your comments will be shared with our team for evaluation. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to... read more
Horrible Ummmmm everything. Elevators was broke and I was on the 3rd floor The staff attitudes stank Roaches Toilet broke Shower wasn’t draining Too many drug dealers Building hot This place is horrible and so are the staff. They picked this job not me. So the attitudes should really be lost
Business response:
Dear Brittney, We are sorry your stay with us did not meet your expectations. We take pride in providing our guests with a clean and comfortable environment, and it is disappointing to learn that we fell short of that standard during your visit. We are also concerned about mentioning illegal activities, as this is unacceptable on our premises. Please know that we take your feedback seriously and will take appropriate steps to address your issues. We aim to earn your trust and confidence back and hope to have the opportunity ... read more
Rooms were filthy and would not recommend to anyone. There were people in and out the hotel. Lots of junkies and homeless people hanging around. Nothing.
Business response:
Dear Camila, We value guest feedback; therefore, we thank you for sharing yours. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is always available to help make your stay as comfortable as possible. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sinc... read more
Fair
Mid at best. It wasn’t very clean. There was a pair of men’s boxers in the window. The staff was the best part because they were friendly.
Business response:
Dear Bailey, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.