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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe stay. got to my room it wasn't clean bed linen not change but manger move fast got me into another room it was very nice but the door had flowing hinges making it hard to lock and feel safe. I love location
Business response:
Dear saddler, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Disappointing
Bed bugs The location was terrible and my room had bed bugs The staff were nice and friendly.
Business response:
Dear Brown, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
Nice staff, bad bug problem, condition of room poor. I was exhausted, and was able to lay in a bed. Roaches. Several, big & babies, no shower curtain.
Business response:
Dear Greg, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent f... read more
Anyone thinking to book this place - please don’t do. Your deposit might be taken! Crazy place It is unsafe, dirty, full of cockroaches It is a terrible place - don’t recommend
Business response:
Dear Mesfin, Thank you for bringing this to our attention. We take guest feedback seriously and apologize for any negative experience. We have strict policies against unauthorized charges and are investigating this matter urgently. As for cleanliness and safety, we uphold high standards and will address any issues promptly. We aim to ensure all guests have a comfortable stay and regret any inconvenience caused. Your insights are valuable to us, and we hope to welcome you back for an improved experience that meets your expect... read more
Very Poor Roaches on the bed had to check out before my last night paid Roaches were everywhere in the room
Business response:
Dear Adeola, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we are taking immediate steps to address the issue with pest control and ensure the cleanliness and comfort of our rooms. Your feedback is invaluable, and we are committed to improving our services to prevent such incidents in the future. Sincerely, Hotel Management
Bad Roach everywhere
Business response:
Dear David Y, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the presence of roaches during your stay. We take cleanliness and pest control seriously, and we are actively addressing this issue with our team to ensure it is resolved promptly. We appreciate your understanding and hope to welcome you back soon. Sincerely, Hotel Management
Will not return. They had no breakfast. They gave mini-muffins and oatmeal packets. They made Coffee one pot at a time so we were always waiting. There was no breakfast area. Room was not ready when we got there. Room and building were clean but very dated. Staff was nice. Room was not ready when we got there, but because we verified the room with the manager in the morning, she was able to get us one.
Business response:
Dear JPZRN1, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay, including the delay in room readiness and the limited breakfast offerings. Guest satisfaction is important to us, and we are actively working on improvements to enhance our services and amenities. Your comments are valuable, and we appreciate your understanding. We hope to welcome you back for a better stay. Sincerely, Hotel Management
It was not the worst but the facilities could use some improvement. Find a bathroom door that fits! Bathroom door was wrong size for the frame and would not close at all! It would nice to have more than one office chair. Nice to have a fridge and freezer and microwave. Bed was comfortable. Floors were nicely done.
Business response:
Dear PATRICK, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the bathroom door and the lack of additional office chairs. Guest comfort is important to us, and we are actively addressing these issues to ensure improvements are made. We appreciate your kind words about our amenities and comfortable beds. Your comments are invaluable, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.