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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Would have been nice to have kitchen items in the room….paper plates, disposable utensils Noise from guest(s) above me. I didn’t call to complain. Didn’t eat breakfast.
Business response:
Dear Noree, We appreciate your feedback and apologize for any inconvenience caused during your stay. While we strive to provide a comfortable stay for our guests, we understand that the lack of readily available kitchen items may have been inconvenient for you. We would like to point out that brand standards require us to keep dishware at the front desk to ensure cleanliness, and we are happy to deliver them upon request. We're disappointed to learn that you didn't get to experience our complimentary grab-and-go breakfast, a... read more
Bad Staff was very friendly... Staff was friendly .the facility fell short of the cooking utensils that was suspose to come with kitchenette.
Business response:
Dear Janeile, Thank you for your kind words about our friendly staff. We're delighted to hear they made a positive impression during your stay. Regarding the cooking utensils, we apologize for any inconvenience. Your feedback is valuable, and we will ensure our team addresses this to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future. Sincerely, Hotel Management
Disappointing
Bad
Bad
Undesirable I didn’t like that the elevator was unsafe. I didn’t like that there were holes in the walls in the unit that I was in. I didn’t like the fact that it had roaches.
Business response:
Dear Virginia, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely, Hotel... read more
Very Poor Die Roaches on the floor and kitchen sink. The odor in the hallway. Nothing
Business response:
Dear Ronald, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Will never return. The fact that the room was bleach smelled and the front desk was rude. Nothing really it smelled like heavy bleach.
Business response:
Dear Jessica, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the strong bleach smell is concerning, and we assure you that we'll address this matter with our housekeeping team to ensure a more pleasant atmosphere for our guests. Additionally, we regret any encounter with rudeness at the front desk, as this falls below our service standards. We appreciate you bringing these issues to our attention, and we are committed to making necessary improvements. Please consider gi... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.