This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair There was no one at the desk when we came and we waited quite awhile. Our room had no chair; they eventually brought one. We didn't have enough towels/washcloths for the number of people in our group; but we're told that towels were only given out on Mondays/Fridays. The doors slammed loudly early and late. We asked for kitchen supplies; but they were completely out of coffee makers, etc. The facility was full; but they should have added staff. They couldn't keep up with breakfast. It was clean and adequate, for the mos... read more
Business response:
Dear Kathy, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the delays at check-in, the lack of a chair in your room initially, and the shortage of towels and kitchen supplies. We understand the importance of prompt and efficient service and will address these issues with our team to ensure they are resolved. Additionally, we apologize for the noise disturbance caused by slamming doors and the challenges with breakfast service.... read more
Never again. The cleanliness was horrible. Check in time was 3 o’clock our room wasn’t ready until 6pm even though they send me a text message saying it will be ready by 1:30pm. The room had cockroaches in the bathroom. Hair in the bathtub, on top of the bathtub and on the sink. The room smelled horrible. The value.
Business response:
Dear Willie, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues and delayed check-in you experienced. This falls far below our standards, and we're addressing these matters immediately to ensure they're not repeated. Your feedback is invaluable, and we appreciate your patience. Please accept our apologies for the inconvenience, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management
Disappointing The room had a strong dog smell in some parts. There are no kitchen tools you need to look for in the lobby. Good quality -price relationship
Business response:
Dear Yedrald, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to offer good quality for the price. We apologize for any inconvenience caused by the dog odor in certain areas of the room. Additionally, we appreciate your suggestion regarding kitchen tools and will consider it for future improvements. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Just ok They don’t list that they charge for pets There was no breakfast
Business response:
Dear Kimberly, Thank you for staying with us and reviewing your experience. We value your feedback, and we are grateful for your detailed comments. We regret any disappointment you experienced due to our breakfast options. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our pet fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We hope to have you as our guest again. Sincerely, Hotel Management
Very Poor
Regular Olía raro el hotel y también la habitación , la ducha no servía no pudimos bañarnos Tenía buena ubicación pero era lo único bueno que tenía
Business response:
Dear Severus, We sincerely apologize for your disappointing experience during your recent stay. Ensuring a pleasant and comfortable environment for our guests is of utmost importance to us, and we regret any inconvenience caused by the unpleasant odor and malfunctioning shower in your room. Your feedback is valuable, and we will address these issues promptly to prevent recurrence. Please accept our sincere apologies for falling short of your expectations. Should you reconsider staying with us in the future, we are committed ... read more
Poor The place looked like it is bad area. It smelled like cigarettes in whole building. The hotel wasn't too expensive. Not too far from airport.
Business response:
Dear Alexandra, We're sorry to learn that your stay fell short of expectations. Please accept our sincerest apologies for the pervasive smell you encountered during your time at our hotel. This is not the experience we want our guests to have, and we appreciate you bringing your observations to our attention. We'll address your concerns with our team to ensure a more pleasant environment for future guests. Your feedback is essential, and we will strive to prevent such matters from impacting future guests. We hope you'll cons... read more
Bad
Bad . If you're black urban person they will never give you room on the 1st floor.. Off and on I've been staying there since 2016... It's a buddy, buddy system instead of a staff.. I seen them turn the blind eye to certain things... It get confusing on who's the manager because regular staff members make staff decisions... If You want to know the real Truth of how bad it is.. email@Iamcody999@gmail.com The area is convenient,The prices are are good most days...My stays there is because it felt like home because I'm from that... read more
Business response:
Dear Jackson, Thank you for sharing your recent experience with us. While we appreciate you mentioning the positive aspects of your stay, we are sorry that your stay did not meet all of your expectations. Please know that we embrace diversity and inclusion by treating everyone with dignity and respect. Your comments will be shared with our team for evaluation. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.