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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was actually disappointed I expected more the bed was comfortable but the roaches interrupted my s I didn't like the roaches and my tub was peeling at the bottom. So I didn't feel comfortable enough to take a bath. The later it got the more roaches we seen so I wasn't able to sleep comfortable The night staff was great very friendly he explained everything. No complaints
Business response:
Dear Pimpton, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I didn't stay Roaches running around Staff friendly
Business response:
Dear Felicia, Thank you for taking the time to share your experience with us. We appreciate your kind words regarding our staff. However, we apologize for the issues that kept you from thoroughly enjoying your stay. We assure you that we take the necessary measures to prevent the entry of insects into our premises. Our hotel receives regular pest control services from our provider. However, we will promptly address this issue with them to ensure that there are no future occurrences. While we know that this stay did not meet ... read more
Bad
Poor I made the mistake of going for value instead of quality. The hallway and the room smelled, minimal breakfast but I can understand why if you have your own kitchen. Beds were not even full size, if they were then barely the size. Bedspread tucked under the mattress so you could see the metal frame which made it look like an army barracks.
Business response:
Dear Denise, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
We are glad we don’t have to stay there anymore!!! The room was infested with 🪳 The room smelled rotten, not cleaned 100 percent, first day no cooking equipment, lots of noise, in 5 days nobody came to clean the room.. Very dangerous location to walk in the night!!! We will never book this place again!!!
Business response:
Dear Ralf, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We also regret the frustrations you experienced due to noise and cleanliness issues, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
My stay was very unexpected and was an experience Only towel service 2 days a week , only room cleaned when requested one time a week. Staff was rude and unpleasant like they did not want to work there. encountered 4 roaches and one spider was in my room that was very traumatizing. Hotel is centered by a Store called Race Trac where homeless and drug dealers hang out. Nothing , the hotel did not meet my expectations
Business response:
Dear Russell, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
I had a reservation and when I showed to the property they told me no rooms were available I had a reservation and when I showed to the property they told me no rooms were available I had a reservation and when I showed to the property they told me no rooms were available
Business response:
Dear Marisela, First and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
It was ok but I won’t go back. Construction and area along with the roaches Major highways to get to
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. However, we are glad that our location close to the highway makes us an easy stop for your overnight stay! We appreciate you choosing us for your visit to the area and hope to accommodate you again so we ma... read more
It was okay cars gotten broke into and they didn’t even care. Overnight employee was very rude and on the phone talking about customers Close to all major freeways
Business response:
Dear Guest, Thank you for staying with us. It is nice to read that our central location, close to the freeways, worked so well for you and made your time with us even better. We aim to provide the best customer service possible, and we regret not meeting this expectation. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropri... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.