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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Undesirable I didn’t like that the elevator was unsafe. I didn’t like that there were holes in the walls in the unit that I was in. I didn’t like the fact that it had roaches.
Business response:
Dear Virginia, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely, Hotel... read more
Very Poor Die Roaches on the floor and kitchen sink. The odor in the hallway. Nothing
Business response:
Dear Ronald, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Will never return. The fact that the room was bleach smelled and the front desk was rude. Nothing really it smelled like heavy bleach.
Business response:
Dear Jessica, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the strong bleach smell is concerning, and we assure you that we'll address this matter with our housekeeping team to ensure a more pleasant atmosphere for our guests. Additionally, we regret any encounter with rudeness at the front desk, as this falls below our service standards. We appreciate you bringing these issues to our attention, and we are committed to making necessary improvements. Please consider gi... read more
No al racimo! La recepcionista del turno matutino (blanca) es racista. Se burlaba del mal acento de mi esposo al hablar inglés, agresiva y grosera. No respeto el costo de mi última reservación, me cobro más de lo que era. Mi hijo tiene asma y pedí habitación de no fumadores lo hicieron pero a través de los ductos entraba aroma a marihuana todas las noches. Nunca hicieron nada al respecto. Podía cocinar y facilitaron lo utensilios necesarios. Habitación limpia.
Business response:
Dear Rocio, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Poor
Fair
Fair The people next door, yelling and arguing until 4 am. I was there for business seminar and it started at 8 am. Was very tired the next day. The amenities in the room. You
Business response:
Dear Regena, Thank you for your feedback. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. Your feedback allows us to improve our guest experience, and we take your concerns seriously. We are grateful for your patience and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management
Disappointing
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.