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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No al racimo! La recepcionista del turno matutino (blanca) es racista. Se burlaba del mal acento de mi esposo al hablar inglés, agresiva y grosera. No respeto el costo de mi última reservación, me cobro más de lo que era. Mi hijo tiene asma y pedí habitación de no fumadores lo hicieron pero a través de los ductos entraba aroma a marihuana todas las noches. Nunca hicieron nada al respecto. Podía cocinar y facilitaron lo utensilios necesarios. Habitación limpia.
Business response:
Dear Rocio, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Poor
Fair
Fair The people next door, yelling and arguing until 4 am. I was there for business seminar and it started at 8 am. Was very tired the next day. The amenities in the room. You
Business response:
Dear Regena, Thank you for your feedback. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. Your feedback allows us to improve our guest experience, and we take your concerns seriously. We are grateful for your patience and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management
Disappointing
Poor
Don't stay here. This place is in bad shape. The doors don't work so anyone can access the building. There are people loitering the halls all the time. It's very sketchy. I really wanted to pack up and go but they already took my money and there are no refunds. The drawers were broken. The tub was hard to turn on. While it does have a kitchen there were literally no utensils, dishes, or pots and pans. The towels were nice. Room was large and had good lighting.
Business response:
Dear Jennifer, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We genuinely hope you will consider giving us another ch... read more
Bad
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.