Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Brittney, We are sorry your stay with us did not meet your expectations. We take pride in providing our guests with a clean and comfortable environment, and it is disappointing to learn that we fell short of that standard during your visit. We are also concerned about mentioning illegal activities, as this is unacceptable on our premises. Please know that we take your feedback seriously and will take appropriate steps to address your issues. We aim to earn your trust and confidence back and hope to have the opportunity ... read more

Business response:

Dear Camila, We value guest feedback; therefore, we thank you for sharing yours. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is always available to help make your stay as comfortable as possible. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sinc... read more

Business response:

Dear Bailey, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Noree, We appreciate your feedback and apologize for any inconvenience caused during your stay. While we strive to provide a comfortable stay for our guests, we understand that the lack of readily available kitchen items may have been inconvenient for you. We would like to point out that brand standards require us to keep dishware at the front desk to ensure cleanliness, and we are happy to deliver them upon request. We're disappointed to learn that you didn't get to experience our complimentary grab-and-go breakfast, a... read more

Business response:

Dear Janeile, Thank you for your kind words about our friendly staff. We're delighted to hear they made a positive impression during your stay. Regarding the cooking utensils, we apologize for any inconvenience. Your feedback is valuable, and we will ensure our team addresses this to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future. Sincerely, Hotel Management