Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Mesfin, Thank you for sharing your review. We would like to apologize for the experience you had during your visit to our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Sincerely, Hotel Management 

Business response:

Dear MARCO, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for sharing your valuable feedback as we cont... read more

Business response:

Dear Yossila, Thank you for the positive review and for recognizing our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. However, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, ... read more

Business response:

Dear Moreno, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Shereike, Thank you for staying with us during your recent visit to our area. Our goal is to provide every guest with an exceptional stay, and we genuinely care about delivering excellent service and ensuring the comfort of all our guests. So we are sorry for not meeting these expectations. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management 

Business response:

Dear Marvin, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we apologize for not meeting your expectations with the maintenance of the elevator, the door keypad, and the phones in your suite. Your concern will be addressed with our maintenance team, and we will ensure this does not happen again. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve. Sincerely, Hotel Management