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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Don't stay here. This place is in bad shape. The doors don't work so anyone can access the building. There are people loitering the halls all the time. It's very sketchy. I really wanted to pack up and go but they already took my money and there are no refunds. The drawers were broken. The tub was hard to turn on. While it does have a kitchen there were literally no utensils, dishes, or pots and pans. The towels were nice. Room was large and had good lighting.
Business response:
Dear Jennifer, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We genuinely hope you will consider giving us another ch... read more
Bad
Bad
I was actually disappointed I expected more the bed was comfortable but the roaches interrupted my s I didn't like the roaches and my tub was peeling at the bottom. So I didn't feel comfortable enough to take a bath. The later it got the more roaches we seen so I wasn't able to sleep comfortable The night staff was great very friendly he explained everything. No complaints
Business response:
Dear Pimpton, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I didn't stay Roaches running around Staff friendly
Business response:
Dear Felicia, Thank you for taking the time to share your experience with us. We appreciate your kind words regarding our staff. However, we apologize for the issues that kept you from thoroughly enjoying your stay. We assure you that we take the necessary measures to prevent the entry of insects into our premises. Our hotel receives regular pest control services from our provider. However, we will promptly address this issue with them to ensure that there are no future occurrences. While we know that this stay did not meet ... read more
Bad
Poor I made the mistake of going for value instead of quality. The hallway and the room smelled, minimal breakfast but I can understand why if you have your own kitchen. Beds were not even full size, if they were then barely the size. Bedspread tucked under the mattress so you could see the metal frame which made it look like an army barracks.
Business response:
Dear Denise, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
We are glad we don’t have to stay there anymore!!! The room was infested with 🪳 The room smelled rotten, not cleaned 100 percent, first day no cooking equipment, lots of noise, in 5 days nobody came to clean the room.. Very dangerous location to walk in the night!!! We will never book this place again!!!
Business response:
Dear Ralf, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We also regret the frustrations you experienced due to noise and cleanliness issues, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.