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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal atención Mal servicio Nada
Business response:
Dear Guest, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Making sure our guests are happy and comfortable is our top priority, and we value the importance of providing flawless accommodations. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectat... read more
Bad
I paid for a double bed but the motel put us in a single bed. I had paid for a double bed. But when my family and I arrived the motel told me they only had single beds left. So for two days we had to stay in a single room. I was frustrated. The next morning I went down to talk to the employee who knew we were in a smaller room but no double rooms were available.
Business response:
Dear Donell, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. However, we apologize for your concerns regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay with us again. Sincerely, Hote... read more
Will not stay again. Crack heads was all around at night, but I could sit in my car after 10:00 to smoke a cigarette. A $50 deposit was only brought up at the check in time. Nothing
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We are also sorry the deposit policy came as a surprise. Your comments are of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will c... read more
It was horrible It was nasty had roaches and it stinks How close it was to were I needed to be
Business response:
Dear Blaque, thank you for staying with us. We are glad our location was perfect for you. However, we apologize for the odor that compromised your visit with us. We take comments like this seriously, so thank you for providing the information. Please know we have policies and procedures regarding pest control, and we are confident this was an isolated event. Thank you once more, and we hope you will choose us again. Sincerely, Hotel Management
The hotel system is malfunctioning and I am unable to check in. The room fee will not be refunded to me. Unbelievable
Business response:
Dear Jing, Our goal is to ensure an excellent experience for every guest, so we apologize for the issues you encountered during check-in. Your comments have been shared with our front desk team to ensure we do our best to care for our guests as they check in at our hotel. Also, we are disappointed if there was any misunderstanding with the charges. Please feel free to contact our front desk personnel at the hotel if you need further assistance. Sincerely, Hotel Management
Disappointing
Fair
Disappointing Cleanliness was not great. First room was terrible I requested to move and the second room barely stayed cool. Location was great. Quick access to the city.
Business response:
Dear Heather, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your suite not being up to your expectations and for the inconvenience caused by switching to a new room after your arrival, which did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your feedback is important to us, and we will promptly address the issue to ensure our guests... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.