Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Russell, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management 

Business response:

Dear Marisela, First and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. However, we are glad that our location close to the highway makes us an easy stop for your overnight stay! We appreciate you choosing us for your visit to the area and hope to accommodate you again so we ma... read more

Business response:

Dear Guest, Thank you for staying with us. It is nice to read that our central location, close to the freeways, worked so well for you and made your time with us even better. We aim to provide the best customer service possible, and we regret not meeting this expectation. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropri... read more

Business response:

Dear Mesfin, Thank you for sharing your review. We would like to apologize for the experience you had during your visit to our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Sincerely, Hotel Management 

Business response:

Dear MARCO, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for sharing your valuable feedback as we cont... read more

Business response:

Dear Yossila, Thank you for the positive review and for recognizing our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. However, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, ... read more

Business response:

Dear Moreno, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management