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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hate this stay Everything Nothing
Business response:
Dear Shereike, Thank you for staying with us during your recent visit to our area. Our goal is to provide every guest with an exceptional stay, and we genuinely care about delivering excellent service and ensuring the comfort of all our guests. So we are sorry for not meeting these expectations. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
Poor
Bad
Fair Turning off of elevator Front door keypad doesn't work, neither phone. Friendly staff
Business response:
Dear Marvin, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we apologize for not meeting your expectations with the maintenance of the elevator, the door keypad, and the phones in your suite. Your concern will be addressed with our maintenance team, and we will ensure this does not happen again. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve. Sincerely, Hotel Management
Mal atención Mal servicio Nada
Business response:
Dear Guest, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Making sure our guests are happy and comfortable is our top priority, and we value the importance of providing flawless accommodations. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectat... read more
Bad
I paid for a double bed but the motel put us in a single bed. I had paid for a double bed. But when my family and I arrived the motel told me they only had single beds left. So for two days we had to stay in a single room. I was frustrated. The next morning I went down to talk to the employee who knew we were in a smaller room but no double rooms were available.
Business response:
Dear Donell, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. However, we apologize for your concerns regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay with us again. Sincerely, Hote... read more
Will not stay again. Crack heads was all around at night, but I could sit in my car after 10:00 to smoke a cigarette. A $50 deposit was only brought up at the check in time. Nothing
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We are also sorry the deposit policy came as a surprise. Your comments are of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will c... read more
It was horrible It was nasty had roaches and it stinks How close it was to were I needed to be
Business response:
Dear Blaque, thank you for staying with us. We are glad our location was perfect for you. However, we apologize for the odor that compromised your visit with us. We take comments like this seriously, so thank you for providing the information. Please know we have policies and procedures regarding pest control, and we are confident this was an isolated event. Thank you once more, and we hope you will choose us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.