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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again ! The staff lied on the phone about deposit information and I wasn't offered the same price as booking.com gave me. They didn't have single rooms either only doubles Nothing I didn't stay
Business response:
Dear Lewis, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are handled better. Please connect to the hotel for further assistance. We hope you will give us another opportunity to give you the hospitality you deserve. Sincerely, Hotel Management
This is an actual “Roach Motel”. The roaches, the bugs, the stains on the carpet, the furniture and cabinets were falling apart, the tv was very old, the bed was very uncomfortable, the water pressure was very weak, the elevator needs a lot of work and ran very slow (I would recommend calling a service technician immediately). It was mostly quiet
Business response:
Dear Seth, Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced several issues during your stay and for the inconvenience caused. We take all guest feedback seriously and are committed to providing a clean and comfortable environment for all our guests. We will address these issues with our housekeeping and maintenance teams to ensure that they are resolved immediately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay.... read more
Bad
Poor
Bad Roaches broken elevator cigarette burns in carpet people smoking weed every where and other drug use. Pictures did not represent the rooms. Staff
Business response:
Dear Lane, Thank you for being our guest and for the valuable feedback. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We take these incidents seriously, and t... read more
Not fee safe I didn’t like it at all and the elevator is not working the key of front door is not working the old lady she receptionist was sleeping and talking rode and bad Bad place for staying smell so bad and not safe for security reasons
Business response:
Dear Babrak, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Mana... read more
Bad
Would not recommend The place looks like a school hostel, very dirty and very low quality, it even stinks The "hotel" was affordable
Business response:
Dear Nolwazi, Thank you for taking the time to share your feedback about your recent stay with us. We are glad you found the pricing of our accommodations reasonable. However, we are sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and will work diligently to improve our facilities' cleanliness and overall quality to ensure that all our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope you will give us another opportunity to provide you w... read more
Needs cleaning & less crackheads for the price Dirty elevator didn’t work hallway nasty drug addicts all over & nasty my toddler boys were scared The location
Business response:
Dear E's lady, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and around the place. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that the price could have been more convenient for your stay. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.