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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Staff was not present when I arrived, therefore I could not stay in the booked room.
Business response:
Dear Alan, Thank you for staying with us; we greatly appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff not being available to check you in. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Wouldn’t stay there again Everything it was really trashy, it smelt of weed and other substances Nothing it was dirty and it stunk
Business response:
Dear Vazquez, Thank you for bringing your observations to our attention. We take all guest feedback seriously and are very concerned about your experience. We take the cleanliness and upkeep of our property very seriously, and we are currently investigating this matter to prevent future occurrences. We apologize for any inconvenience or frustration you experienced, and we assure you we are doing everything we can to ensure clean and relaxing accommodations for our guests. We hope that we can regain your trust in the future. ... read more
Bad
overall not good There was furniture missing in one of our booked rooms, but upon entering the facility the property was really bad. The elevator was very janky and completely stopped working after the first use. We were on the 3rd floor and had to walk up and down the stairs for three days. The entire hotel have this cigarette smell to it and we immediately had to run to walmart to get lysol because it felt unclean in the room. We also purchased car air freshener to put on the AC to get rid of the smell that lingered in the... read more
Business response:
Dear Joi, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience you experienced due to our elevators. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay. Sincerely, Hotel Management
Avoid at all cost and rebook with another hotel Everything Nothing at all it was completely disgusting from the bed that had hair on it to the bathroom with no shower curtain
Business response:
Dear Lara, Thank you for being our guests and sharing the information about your experience at our hotel. Our staff takes great pride in ensuring cleanliness and well-maintained accommodation for the comfort of our guests. Therefore, we apologize for not meeting your expectations and for any inconvenience this may have caused. We will address the issues and prevent this from happening again. We hope to make it up to you on a future visit. Sincerely, Hotel Management
Frauded by everyone I was frauded by my bank.bank declined my transaction I was frauded by my bank.
Business response:
Dear Jessica, We always appreciate feedback from our guests to ensure we meet our high service standards. We are sorry about the experience with your bank. While we are a hotel and not directly involved with bank transactions, we understand how inconvenient it can be to encounter payment issues. We recommend reaching out to your bank to resolve the matter as soon as possible. Please let us know if there is anything we can assist you with regarding your reservation or stay. We value our guests and want to ensure your stay wit... read more
Never again I did not like anything about the property I just wanted to get some sleep before I hit the road back in they canceled my stay saying that they was over booked unbelievable I did not like anything about the property I just wanted to get some sleep before I hit the road back in they canceled my stay saying that they was over booked unbelievable
Business response:
Dear Amberneisha, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Bad
Terrible experience The building was ran down, falling apart, the hallways smelt very bad, the floors were stained, we did not feel safe being there due to the people that were hanging around outside all hours of the night being loud, the neighborhood wasn't very pleasant. It was the worst hotel I've ever stayed at. There were only 2 things that were ok. The staff was super nice and the bed was comfy.
Business response:
Dear Msbritney, Thank you for staying with us and posting your kind remarks about our staff and the bed. However, we are sorry about your various issues, such as the housekeeping, the noise, and the need to update our hotel. We are dedicated to providing every guest with a fresh, clean suite and well-maintained accommodations and take great care of the safety and security of our guests; therefore, we are disappointed this was not your experience. We will certainly address your feedback, and we hope you will give us another o... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.