Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Jing, Our goal is to ensure an excellent experience for every guest, so we apologize for the issues you encountered during check-in. Your comments have been shared with our front desk team to ensure we do our best to care for our guests as they check in at our hotel. Also, we are disappointed if there was any misunderstanding with the charges. Please feel free to contact our front desk personnel at the hotel if you need further assistance. Sincerely, Hotel Management 

Business response:

Dear Heather, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your suite not being up to your expectations and for the inconvenience caused by switching to a new room after your arrival, which did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your feedback is important to us, and we will promptly address the issue to ensure our guests... read more

Business response:

Dear Lewis, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are handled better. Please connect to the hotel for further assistance. We hope you will give us another opportunity to give you the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Seth, Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced several issues during your stay and for the inconvenience caused. We take all guest feedback seriously and are committed to providing a clean and comfortable environment for all our guests. We will address these issues with our housekeeping and maintenance teams to ensure that they are resolved immediately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay.... read more

Business response:

Dear Lane, Thank you for being our guest and for the valuable feedback. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We take these incidents seriously, and t... read more