This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
1-10 give a 2 Lots of dry users, homeless people. Roach in bathroom. Asked for towels and said couldn’t get till mom and fridays. We were there 2 nights smh Smelled like mildew Front staff very nice
Business response:
Dear Sonia, please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
The staff was very professional but the hotel lacks maintenance! The elevator did not work from the 3rd floor which made my stay very inconvenient! The hotel had lots of homeless sleeping in the stairwells. I had random people knock on my door at all odd hours of the early morning. I liked that the property offered a kitchenette.
Business response:
Dear Lester, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are whol... read more
Never again Staff and that it was a roach in the bathroom Comfy bed
Business response:
Dear Latrice, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Redirect your trip or abort the mission. The construction in the front had the entrance closed so there is literally no sign of anything pointing to an alternate route to go into the establishment and with it being right off the highway traffic tends to build up right there. It can really stress a person out. My room was infested with roaches. I have pictures of grime caked up that I ended up cleaning because I just couldn't stand it. If I am not mistaken, there was no breakfast that I can remember seeing. My boyfriend and I... read more
Business response:
Dear Nikiee, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a... read more
Bad
Bad
Bad
I don’t think I’d ever stay there again unless I had no choice. There were roaches/bugs & other guests were fighty & banging on the walls… we didn’t get any rest while there. The staff is awesome… very friendly people
Business response:
Dear Torshiba, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize for d... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.