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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not fee safe I didn’t like it at all and the elevator is not working the key of front door is not working the old lady she receptionist was sleeping and talking rode and bad Bad place for staying smell so bad and not safe for security reasons
Business response:
Dear Babrak, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Mana... read more
Bad
Would not recommend The place looks like a school hostel, very dirty and very low quality, it even stinks The "hotel" was affordable
Business response:
Dear Nolwazi, Thank you for taking the time to share your feedback about your recent stay with us. We are glad you found the pricing of our accommodations reasonable. However, we are sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and will work diligently to improve our facilities' cleanliness and overall quality to ensure that all our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope you will give us another opportunity to provide you w... read more
Needs cleaning & less crackheads for the price Dirty elevator didn’t work hallway nasty drug addicts all over & nasty my toddler boys were scared The location
Business response:
Dear E's lady, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and around the place. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that the price could have been more convenient for your stay. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Bad Staff was not present when I arrived, therefore I could not stay in the booked room.
Business response:
Dear Alan, Thank you for staying with us; we greatly appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff not being available to check you in. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Wouldn’t stay there again Everything it was really trashy, it smelt of weed and other substances Nothing it was dirty and it stunk
Business response:
Dear Vazquez, Thank you for bringing your observations to our attention. We take all guest feedback seriously and are very concerned about your experience. We take the cleanliness and upkeep of our property very seriously, and we are currently investigating this matter to prevent future occurrences. We apologize for any inconvenience or frustration you experienced, and we assure you we are doing everything we can to ensure clean and relaxing accommodations for our guests. We hope that we can regain your trust in the future. ... read more
Bad
overall not good There was furniture missing in one of our booked rooms, but upon entering the facility the property was really bad. The elevator was very janky and completely stopped working after the first use. We were on the 3rd floor and had to walk up and down the stairs for three days. The entire hotel have this cigarette smell to it and we immediately had to run to walmart to get lysol because it felt unclean in the room. We also purchased car air freshener to put on the AC to get rid of the smell that lingered in the... read more
Business response:
Dear Joi, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience you experienced due to our elevators. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay. Sincerely, Hotel Management
Avoid at all cost and rebook with another hotel Everything Nothing at all it was completely disgusting from the bed that had hair on it to the bathroom with no shower curtain
Business response:
Dear Lara, Thank you for being our guests and sharing the information about your experience at our hotel. Our staff takes great pride in ensuring cleanliness and well-maintained accommodation for the comfort of our guests. Therefore, we apologize for not meeting your expectations and for any inconvenience this may have caused. We will address the issues and prevent this from happening again. We hope to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.