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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frauded by everyone I was frauded by my bank.bank declined my transaction I was frauded by my bank.
Business response:
Dear Jessica, We always appreciate feedback from our guests to ensure we meet our high service standards. We are sorry about the experience with your bank. While we are a hotel and not directly involved with bank transactions, we understand how inconvenient it can be to encounter payment issues. We recommend reaching out to your bank to resolve the matter as soon as possible. Please let us know if there is anything we can assist you with regarding your reservation or stay. We value our guests and want to ensure your stay wit... read more
Never again I did not like anything about the property I just wanted to get some sleep before I hit the road back in they canceled my stay saying that they was over booked unbelievable I did not like anything about the property I just wanted to get some sleep before I hit the road back in they canceled my stay saying that they was over booked unbelievable
Business response:
Dear Amberneisha, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Bad
Terrible experience The building was ran down, falling apart, the hallways smelt very bad, the floors were stained, we did not feel safe being there due to the people that were hanging around outside all hours of the night being loud, the neighborhood wasn't very pleasant. It was the worst hotel I've ever stayed at. There were only 2 things that were ok. The staff was super nice and the bed was comfy.
Business response:
Dear Msbritney, Thank you for staying with us and posting your kind remarks about our staff and the bed. However, we are sorry about your various issues, such as the housekeeping, the noise, and the need to update our hotel. We are dedicated to providing every guest with a fresh, clean suite and well-maintained accommodations and take great care of the safety and security of our guests; therefore, we are disappointed this was not your experience. We will certainly address your feedback, and we hope you will give us another o... read more
Fair
1-10 give a 2 Lots of dry users, homeless people. Roach in bathroom. Asked for towels and said couldn’t get till mom and fridays. We were there 2 nights smh Smelled like mildew Front staff very nice
Business response:
Dear Sonia, please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
The staff was very professional but the hotel lacks maintenance! The elevator did not work from the 3rd floor which made my stay very inconvenient! The hotel had lots of homeless sleeping in the stairwells. I had random people knock on my door at all odd hours of the early morning. I liked that the property offered a kitchenette.
Business response:
Dear Lester, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are whol... read more
Never again Staff and that it was a roach in the bathroom Comfy bed
Business response:
Dear Latrice, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Redirect your trip or abort the mission. The construction in the front had the entrance closed so there is literally no sign of anything pointing to an alternate route to go into the establishment and with it being right off the highway traffic tends to build up right there. It can really stress a person out. My room was infested with roaches. I have pictures of grime caked up that I ended up cleaning because I just couldn't stand it. If I am not mistaken, there was no breakfast that I can remember seeing. My boyfriend and I... read more
Business response:
Dear Nikiee, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.