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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
horrible and did not like how I was treated upon arrival room had issues refrigerator broke no one came to fix it, carpet was pilling up also borders in the room. the customer service was unacceptable. The property was dirty outside glass at the property was broken. I was charged for early entry also was lied about pet charges and also the employee attempted to enter my room without my permission nothing pictures wont upload
Business response:
Dear Guest, Thank you for staying with us. We are disappointed that we did not provide you with the acknowledgment you deserve from our team. We have also noted your feedback regarding the cleanliness and maintenance issues you had during your stay. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We are sorry for your concern regarding the charges; please reach out... read more
Bugs lot I was there fir 3 hr
Business response:
Dear Ryan, Thank you for the feedback. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Bad I didn't like nothing about it too much going on inside they didn't have breakfast they called and said extend to stay with breakfast included that was not breakfast I wouldn't recommend This is one of the most worst place I ever stayed in my life I would never recommend anyone
Business response:
Dear Nikki, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize you did not get to enjoy the breakfast and your disappointment in not providing you with the outstanding stay you deserved. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to hear from you soon. Sincerely, Hotel Management
Bad everything. never book an extended stay. I would never recommend a dog to visit this property. the chick at the front desk with braids wrapped into a ball was VERY rude and unhelpful. she showed much lack of concern and walked off to the back leaving me at desk like I was nobody when she discovered who I was. no patience at all. SHE cancelled my room without letting me know and I had driven 6.5 hours to Dallas. I made it at 9:05 just for her to tell me they could not accommodate me a room because they didn’t have any. co... read more
Business response:
Dear Kamrye, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve with us. Thank you. Sincerely, Hotel Management
Triste Me cobraram duas vezes minhas diárias e não fui ressarcido como deveria, e não existe uma porta com á booking para que se resolva,. Estragaram minha viagem, me roubaram Conforto
Business response:
Dear Ronaldo, Thank you for choosing us. We are sorry for not living up to your expectations. Regarding your concern about the financial inquiries on reservations made through a third party must be made through them, we suggest you connect with them directly. Please let us know if we can further assist; we would be happy to be of service. Considering the comforts and services our hotel provides, we hope you will choose us again. Sincerely, Hotel Management
Would never recommend this place Well it borders a bad neighborhood, the room smelled like it was once a smoking room, it stunk. We were not informed about the extra pet charges until arriving even though we let them know prior we had pets. It just felt dirty, and staff didn’t seem to care. Homeless person sleeping in vestibule when we left early morning, third floor elevator didn’t work to go down. The guy, Trae at check in was very nice and offered to cancel our reservation.
Business response:
Dear Daphne, Thank you for reviewing our hotel. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Not a recommended long stay in dallas. They dont have 24/7 technical support. They dont value the customer and no emergency plan for rooms that might have a problem.
Business response:
Dear Mira, We apologize for the valet issues you experienced during your stay. Your total satisfaction is always our top priority; therefore, we regret this is not what we showed you during your time with us. We will address this appropriately. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience. Sincerely, Hotel Management
Fair The noise at night. People smoking all around the building Thêre were roaches in the kitchen and bathroom The location was just right
Business response:
Dear Elizabeth, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Your comments have been discussed with the concerned individuals, as we are committed to offering better service for our guests. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.