This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Bad
Bad
I don’t think I’d ever stay there again unless I had no choice. There were roaches/bugs & other guests were fighty & banging on the walls… we didn’t get any rest while there. The staff is awesome… very friendly people
Business response:
Dear Torshiba, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize for d... read more
Bad
empty hotel lobby i didn't even get to check in and there was a man just sitting in the back room office but he never said anything. never stayed so i dont know
Business response:
Dear Crystal, Thank you for sharing your comments. We were disappointed to learn about your experience upon arrival and sincerely apologize for the inconvenience caused. Please allow us to look into the matter to see what went wrong. This is not typical of our service, and we will take steps to improve our overall guest experience. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
I would avoid this place if possible. I had a room that was infested with cockroaches. My door would jam every time I tried to open it. I told the front desk about it all and the day that I was going to move to another room I got kicked out because of someone I had over and that was the reason they kept my security deposit for the 2nd time that I have stayed there. It seems like a huge scam. I like the staff and the location is okay but they are doing construction and have the entrance closed off so it takes forever for you ... read more
Business response:
Dear ItsNikiee, Thank you for leaving your feedback. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. Please allow us to look into the matter to see what went wrong, and be assured we will take appropriate action where necessary. If we may be of further assistance, please reach out to us at the hotel directly. We hope to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
I would never attempt to stay at this hotel. Staff, location, cleanliness The staff was rude from the start and messed up our reservations.
Business response:
Dear Kenya, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.