Extended Stay America - Dallas - Las Colinas - Carnaby St.

Business response:

Dear Arianna, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay, including the presence of pests and unsatisfactory conditions in your room. This is not the standard we strive for, and we are taking your comments seriously to address these matters with our housekeeping team. We understand your disappointment, and we appreciate you bringing this to our attention. Your experience is important to us, and we will work diligently to ensure our rooms are thoroughly clean... read more

Business response:

Dear Jongshim,Thank you for your feedback. We are very sorry to hear about the smoke smell in your room, which is unacceptable and not reflective of our standards. We are addressing this issue with our team to ensure a more pleasant environment for our guests. Your comfort is important to us, and we regret not meeting your expectations. We hope you might consider staying with us again, as we are committed to providing a better experience.Sincerely,Hotel Management 

Business response:

Dear Rawal,We are truly sorry to hear about your disappointing experience. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short during your stay. Your feedback is invaluable, and we will address these concerns immediately to prevent future issues. We apologize for the inconvenience and hope you consider giving us another opportunity to provide a more satisfactory experience.Sincerely,Hotel Management 

Business response:

Dear Roxanne, Thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you were hoping for. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We appreciate your comments and hope you will revisit us whenever you return to the area.Sincerel... read more

Business response:

Hi Gregory,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.